Account Associate - State Farm Agent Team Member

Beth-Holland---State-Farm-Agent; Chesapeake (VA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Simple IRA

License reimbursement

Health insurance

Opportunity for advancement

Paid time off

Training & development

Bonus based on performance

Competitive salary

Flexible schedule

Job summary

Beth Holland - State Farm Agent is seeking an Account Associate to support daily business operations and serve customers. You will help grow the office through proactive customer relations and by connecting customer needs with agency services.

The role emphasizes accurate data management, responsive service, and smooth coordination with underwriters to issue policies in a timely manner. A collaborative, client-focused attitude is valued.

Qualifications

• Strong organizational skills and attention to detail are required.
• Excellent customer service and communication skills are essential.
• Previous experience in insurance or a related field is preferred.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Skills

Organizational skills

Attention to detail

Customer service

Communication skills

Insurance experience

Job description

Benefits:

• Simple IRA
• License reimbursement
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary
• Flexible schedule

ABOUT OUR AGENCY:

I opened my agency in 2013 and currently lead a team of 15. Before becoming a State Farm agent, I worked as a Personal Banker with Wells Fargo, helping customers with business accounts, investments, and retirement planning. I graduated from James Madison University, am married with two children, and enjoy spending time with my family.

Giving back to the community is important to me. I'm a member of the Portsmouth Service League and Van Lefcoe Leadership Alumni, and I enjoy supporting organizations that make a positive impact in our local community.

Our agency offers health benefits, a Simple IRA, licensing reimbursement, opportunities for career growth and advancement, and a strong commitment to work-life balance. We believe in investing in our team and helping each person reach their full potential.

Our culture is family-oriented, collaborative, and built around excellence. As one of the top-performing agencies in the state, I'm looking for motivated individuals who thrive in a fast-paced environment and are committed to continuous growth. If you're driven, team-focused, and ready to build a rewarding career, we'd love to meet you.

ROLE DESCRIPTION:

As anAccount Associate for Beth Holland - State Farm Agent, you are vital to our daily business operations and customers’ success. You help grow our office through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.

RESPONSIBILITIES:

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

QUALIFICATIONS:

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.