Account Associate - State Farm Agent Team Member

Fernanda Macedo - State Farm Agent; Boca Raton (FL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Group Life Insurance

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Fernanda Macedo - State Farm Agent in Boca Raton is seeking an Account Associate to support daily operations and drive customer success. You will nurture relationships, handle policy changes, and assist customers with inquiries while promoting relevant products and services.

As part of our team, you’ll grow professionally in a friendly, energetic, collaborative culture that values service, reliability, and community involvement, with opportunities for advancement and a flexible schedule.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.
• Bilingual Spanish preferred.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Skills

Strong organizational skills

Excellent customer service

Excellent communication skills

Bilingual Spanish

Job description

Benefits:

• Group Life Insurance
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

*Bilingual Spanish Highly Preferred*

ABOUT OUR AGENCY:

I've been with State Farm for over 10 years, and my agency is built around service, professionalism, and genuine relationships. Family is incredibly important to me, and outside of work I enjoy spending time with my 11-year-old son, whether we're riding bikes, visiting theme parks, or relaxing at the beach in Boca Raton.

Giving back is a big part of who I am. I serve on the Board of the Boca Raton YMCA, chair the Baila Conmigo fundraising event, and stay active with the Downtown Boca Raton Rotary Club, the Boca Chamber of Commerce, and the Women's Executive Club of South Palm Beach. That same community spirit carries into our office every day.

Our agency has a friendly, high-energy, and collaborative culture where teamwork and positivity are priorities. We offer competitive pay, bonuses and commissions, professional development, flexible scheduling, a 401(k), group life insurance, PTO, sick leave, and opportunities for growth.

We're looking for someone who is positive, adaptable, motivated, and passionate about helping others. If you're customer-focused, team-oriented, and ready to grow in a supportive environment, we'd love to meet you.

ROLE DESCRIPTION:

As Account Associate - State Farm Agent Team Member for Fernanda Macedo - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.

Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

RESPONSIBILITIES:

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

QUALIFICATIONS:

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.
• Bilingual Spanish preferred.