Account Associate - State Farm Agent Team Member

Reyna Insurance; Ankeny (IA); On-site; USD 55,000 - 80,000; Full time

Benefits offered by this job

Simple IRA

Licensing paid by agency

Bonus based on performance

Opportunity for advancement

Paid time off

Job summary

Reyna Insurance is seeking a full-time Account Associate - State Farm Agent Team Member in Ankeny, IA. The role focuses on managing customer accounts, assisting with policy changes, and processing claims. Candidates should have strong organizational skills, excellent customer service abilities, and preferred insurance experience. The position offers a salary range of $55,000 to $80,000 per year with benefits such as a Simple IRA, licensing paid, and bonuses based on performance.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Skills

Strong organizational skills

Excellent customer service

Communication skills

Job description

Account Associate - State Farm Agent Team Member

Full Time in Ankeny - IA

• Simple IRA
• Licensing paid by agency
• Bonus based on performance
• Opportunity for advancement
• Paid time off

ABOUT OUR AGENCY

Our agency opened in 2020 and is a close-knit team of three focused on building strong relationships and delivering meaningful service to our customers. Before becoming a State Farm agent, I spent 13 years working in State Farm corporate, which gave me a strong foundation in the business and a customer-first mindset. I’m a proud parent of two high schoolers, and family plays a big role in both my personal life and how I run the office. We stay very active in the community through involvement with the Chamber, local Uptown events like movie nights, and organizations such as the Animal Rescue League. Giving back and staying connected locally is something we truly value. For our team, we offer life insurance, short-term disability, a Simple IRA, licensing paid up front, and a strong focus on work-life balance. Our office culture is family-oriented and built around what we call “heart, head, and humor.” We’re passionate about getting to know our customers and helping protect what matters most to them. We’re looking for someone who is outgoing, people-focused, and a true team player—someone who enjoys meeting new people, is always learning, and wants to grow as part of a supportive and fun team.

ROLE DESCRIPTION

As Account Associate - State Farm Agent Team Member for Reyna Immerfall - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services. Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

RESPONSIBILITIES

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

QUALIFICATIONS

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.

Compensation $55,000.00 - $80,000.00 per year

State Farm agents are independent contractors who hire their own employees. State Farm agents’employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.