Account Associate - State Farm Agent Team Member

Melanie Hardy - State Farm Agent; Abilene (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

Melanie Hardy - State Farm Agent is seeking an Account Associate to grow the agency through meaningful customer relations and as a liaison between customer needs and agency departments.

You will improve the lives of customers by proactively marketing relevant products and services while growing your career in a supportive, goal-oriented environment.

Qualifications

• Experience in customer service or sales preferred.
• Insurance knowledge a plus.
• Strong interpersonal and problem-solving abilities.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Skills

Strong organizational skills

Attention to detail

Excellent customer service

Communication skills

Job description

Benefits:

• 401(k)
• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

ABOUT OUR AGENCY:

Our agency opened in 2019 and has grown into a team of four who work together in a supportive, goal-oriented environment. Before becoming an agent, I worked as a State Farm team member, which gave me valuable experience and a strong foundation for building my own office.

I attended Baylor University and come from a military-affiliated background, which has shaped my leadership style and commitment to discipline, teamwork, and service. I stay involved in the community as a board member with FCA, supporting initiatives that help develop and encourage local youth.

For our team, we offer vacation days, flexible hours, health, dental, and vision coverage, extra bonuses, a 401(k), and licensing paid up front.

Our culture is competitive and driven. We’re looking for someone who is self-motivated, goal-oriented, and eager to push themselves to succeed. If you’re someone who thrives in a results-focused environment and wants to grow your career, this could be a great place to do it.

ROLE DESCRIPTION:

As Account Associate - State Farm Agent Team Member for Melanie Hardy - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.

Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

RESPONSIBILITIES:

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

QUALIFICATIONS:

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.