Account Associate: Own & Grow Customer Relationships

T-Mobile; Meridian (MS); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Medical insurance

Dental insurance

Vision insurance

Paid time off

Job summary

At T-Mobile, Account Associates are part of a team that serves a targeted customer base, owning relationships and resolving inquiries with speed and care. You’ll receive hands-on training, with clear milestones and a path to growth through performance goals.

A hybrid schedule is available after training, and all benefits align with full-time status. We offer competitive pay, potential monthly incentives, stock grants, and a comprehensive benefits program designed for long-term career development

Qualifications

• High School Diploma/GED (Required).
• Knowledge of Windows (Word, Excel, and PowerPoint preferred).
• Ability to work efficiently with multiple applications and computer screens simultaneously.

Responsibilities

• Provide proactive and timely resolutions for customer inquiries and concerns.
• Build customer loyalty and deliver value through thoughtful account management, identifying opportunities for additional products, services, and solutions.
• Deliver exceptional customer experiences using training tools, resources, and personal expertise.
• Meet department productivity and quality standards.
• Complete training requirements to develop new skills, expand knowledge, and grow within T-Mobile.

Skills

Customer service

Multitasking

Account management

Communication

Education

High School Diploma/GED

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

At T-Mobile, Account Associates are part of a team that serves a targeted customer base, owning relationships and resolving inquiries with speed and care. You’ll receive hands-on training, with clear milestones and a path to growth through performance goals.

A hybrid schedule is available after training, and all benefits align with full-time status. We offer competitive pay, potential monthly incentives, stock grants, and a comprehensive benefits program designed for long-term career development