Customer Service Account Associate - Salem, OR

tmobile; Salem (OR); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Annual stock grant

401(k) plan

Employee stock purchase plan

Paid time off

Job summary

T-Mobile is hiring an Account Associate in an onsite role focused on inbound calls from a specific customer base. You will own relationships, resolve issues proactively, and help customers grow with guided training and a defined advancement path.

Starting pay is $20/hour with a path to $30/hour during training milestones and potential incentives as you move to higher levels. A hybrid schedule is available after 60 days post-training, with comprehensive benefits and stock grants.

Qualifications

• ONSITE Position
• High School Diploma/GED (Required)
• Knowledge of Windows (Microsoft Word, Excel, and PowerPoint)
• Basic proficiency with email, chat systems, online forms, and cloud-based tools (e.g., Google Workspace, Microsoft Teams, etc.).
• At least 18 years of age
• Legally authorized to work in the United States

Responsibilities

• Demonstrates adaptability to new software, apps, or communication platforms with minimal instruction.
• Provide proactive and timely resolutions for customer inquiries and concerns.
• Build customer loyalty and bring value through thoughtful account management , identifying opportunities for additional products, services, and solutions.
• Deliver exceptional customer experiences using provided training tools, resources, and personal expertise.
• Meet department productivity and quality standards.
• Complete training requirements to develop new skills, expand knowledge, and grow within T-Mobile.

Education

High School Diploma/GED (Required)

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Email

Chat systems

Online forms

Google Workspace

Microsoft Teams

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!

Calling Champions

At T-Mobile, we love our customers-and we empower you to create meaningful connections that last. As part of Account Care, you'll focus on inbound calls from a specific customer base, allowing you to own relationships, solve problems proactively, and make an impact. We pioneered this approach because we believe customers deserve a better experience led by empowered individuals who take ownership. And it makes us happy to work together this way, too.

Careers, Not Jobs

Start your career at $20/hour - and earn up to $30/hour in your first year with our clearly defined growth path. This isn't just a job - it's the first step in a long-term career. As an Account Associate, you'll be part of a team of champions who show up daily with purpose, resilience, and an aim to grow. You'll receive hands-on training, real-time feedback, and the support you need to succeed. Your pay increases are tied to performance milestones, so you're always in control of your next step. We also offer qualifying Experts a hybrid work schedule after just 60 days post-training graduation , providing flexibility while ensuring continued development in a team-focused environment. To qualify, Experts must achieve performance and attendance goals.

Responsibilities

• Demonstrates adaptability to new software, apps, or communication platforms with minimal instruction.
• Provide proactive and timely resolutions for customer inquiries and concerns.
• Build customer loyalty and bring value through thoughtful account management , identifying opportunities for additional products, services, and solutions.
• Deliver exceptional customer experiences using provided training tools, resources, and personal expertise.
• Meet department productivity and quality standards.
• Complete training requirements to develop new skills, expand knowledge, and grow within T-Mobile.

Qualifications

• ONSITE Position
• High School Diploma/GED (Required)
• Knowledge of Windows (Microsoft Word, Excel, and PowerPoint)
• Basic proficiency with email, chat systems, online forms, and cloud-based tools (e.g., Google Workspace, Microsoft Teams, etc.).
• At least 18 years of age
• Legally authorized to work in the United States

Safety Sensitive Position (Yes/No):No

Travel :

Travel Required (Yes/No):No

DOT Regulated :

DOT Regulated Position (Yes/No):No

Hourly Base Pay: $20.00, plus opportunity to earn up to a total of $750 while completing training milestones.

When starting with T-Mobile, Account Associates receive on-the-job training and can earn up to a total of $750. Once completed, Account Associates promote to the Account Expert role and become eligible for an annualized incentive target of $4,400/year. Actual incentives vary based on performance and full-time status. All employees at T-Mobile, are guaranteed to earn $20/hour inclusive of base pay and incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits,