Account Care Specialist - Inbound Support & Growth Path

tmobile; Salem (OR); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Annual stock grant

401(k) plan

Employee stock purchase plan

Paid time off

Job summary

T-Mobile is hiring an Account Associate in an onsite role focused on inbound calls from a specific customer base. You will own relationships, resolve issues proactively, and help customers grow with guided training and a defined advancement path.

Starting pay is $20/hour with a path to $30/hour during training milestones and potential incentives as you move to higher levels. A hybrid schedule is available after 60 days post-training, with comprehensive benefits and stock grants.

Qualifications

• ONSITE Position
• High School Diploma/GED (Required)
• Knowledge of Windows (Microsoft Word, Excel, and PowerPoint)
• Basic proficiency with email, chat systems, online forms, and cloud-based tools (e.g., Google Workspace, Microsoft Teams, etc.).
• At least 18 years of age
• Legally authorized to work in the United States

Responsibilities

• Demonstrates adaptability to new software, apps, or communication platforms with minimal instruction.
• Provide proactive and timely resolutions for customer inquiries and concerns.
• Build customer loyalty and bring value through thoughtful account management , identifying opportunities for additional products, services, and solutions.
• Deliver exceptional customer experiences using provided training tools, resources, and personal expertise.
• Meet department productivity and quality standards.
• Complete training requirements to develop new skills, expand knowledge, and grow within T-Mobile.

Education

High School Diploma/GED (Required)

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Email

Chat systems

Online forms

Google Workspace

Microsoft Teams

Job description

T-Mobile is hiring an Account Associate in an onsite role focused on inbound calls from a specific customer base. You will own relationships, resolve issues proactively, and help customers grow with guided training and a defined advancement path.

Starting pay is $20/hour with a path to $30/hour during training milestones and potential incentives as you move to higher levels. A hybrid schedule is available after 60 days post-training, with comprehensive benefits and stock grants.