Account Associate (Hybrid)

Prudential Annuities Distributors (PAD); Newark (NJ); Hybrid; USD 45,700 - 75,500; Full time

Benefits offered by this job

Yearly bonus potential

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Pension plan

Wellness program

Employee Stock Purchase Plan

Paid time off

Parental leave

Military leave

Education benefit

Work/Life resources

Job summary

Prudential’s Structured Settlements Business seeks a Relationship Management Support Associate to join the Onboarding and Administration Team in Newark, NJ. The entry-level role handles new sale setup, client requests, and contract delivery, collaborating with Relationship Management, Onboarding, and Underwriting partners in a hybrid setting.

You will support SLA targets, monitor a shared mailbox, upload contracts, and prepare processing metrics while handling inquiries from external channels.

Qualifications

• Bachelor’s degree required; open to recent graduates.
• Strong attention to detail is essential.
• Able to work in a team or independently to deliver timely results.
• Proficiency with Microsoft Office; flexibility to work overtime as needed.

Responsibilities

• Meet or exceed service level agreements for processing customer requests.
• Monitor a shared mailbox to ensure timely resolution of client requests.
• Ensure timely upload of contracts to the Structured Settlements website.
• Manage spreadsheets and prepare metrics for accurate processing.
• Answer and resolve incoming emails and calls from external distribution channel.
• Process Post-Issuance Changes as needed.

Skills

Attention to detail

Interpersonal skills

Time management

MS Office proficiency

Team collaboration

Self-motivation

Education

Bachelor’s Degree

Tools

Microsoft Office Suite

Job description

Job Classification: Sales - Sales

Role Overview

Prudential’s Structured Settlements Business is seeking a Relationship Management Support Associate. The role is part of the Onboarding and Administration Team, reporting to the Manager, Onboarding and Administration. This entry‑level position is responsible for operational activities such as new sale setup, processing client requests, and contract delivery. The associate works closely with Relationship Management, Onboarding, Advanced Underwriting and internal/external partners. The position is a hybrid role based in Newark, NJ.

Key Responsibilities

• Meet or exceed Service Level Agreements for processing customer requests including medical requests, document attachment, new sale setup, and contract mailings.
• Monitor a shared mailbox to ensure timely resolution of client requests/inquiries.
• Ensure timely upload of contracts to the Structured Settlements website.
• Manage applicable spreadsheets and prepare metrics to ensure proper processing of work.
• Answer and resolve incoming emails and calls from external distribution channel.
• Process Post‑Issuance Changes as needed.

Qualifications

• Bachelor’s Degree (open to recent graduates).
• Excellent attention to detail.
• Ability to work as part of a team and independently, delivering timely results.
• Self‑motivated with a positive "can-do" attitude.
• Strong interpersonal skills, both written and verbal.
• Strong time‑management skills.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook, SharePoint, OneNote).
• Flexibility to work overtime based on business needs.

Salary

Prudential is required by state law to disclose the salary range: $45,700.00 – $75,500.00 per year. Actual compensation may vary based on location, experience and skills.

Benefits

• Yearly bonus potential at every level.
• Medical, dental, vision, life and disability insurance.
• Paid Time Off and leave of absence including parental and military leave.
• 401(k) plan with company match up to 4%.
• Company‑funded pension plan.
• Wellness program with up to $1,600 per year reimbursement.
• Work/Life Resources covering parenting, housing, finance, pets, legal matters, education, mental health, and career development.
• Education Benefit for traditional college enrollment and accredited certificate programs.
• Employee Stock Purchase Plan at 85% of the lower of beginning or ending price.
• Discretionary annual incentive program subject to company and individual performance.

EEO Statement

Prudential Financial, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, genetics, marital status, age, veteran status, domestic partner status, medical condition or any other characteristic protected by law. If you need an accommodation to complete the application process, please email [e-mail].