Account Associate — Growth, Service & Claims Support

Shawn Wilkins - State Farm Agent; Memphis (TN); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

License reimbursement

Opportunity for advancement

Paid time off

Training & development

Bonus based on performance

Competitive salary

Flexible schedule

Job summary

Shawn Wilkins - State Farm Agent in Memphis, TN is seeking an Account Associate to support daily operations and customer success. You will help grow the office through meaningful customer relations and act as a liaison between customer needs and agency departments.

You will proactively market relevant products and services to improve lives and build lasting relationships within the community. The role emphasizes customer service, organization, and teamwork.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Skills

Strong organizational skills

Attention to detail

Customer service

Communication skills

Job description

Shawn Wilkins - State Farm Agent in Memphis, TN is seeking an Account Associate to support daily operations and customer success. You will help grow the office through meaningful customer relations and act as a liaison between customer needs and agency departments.

You will proactively market relevant products and services to improve lives and build lasting relationships within the community. The role emphasizes customer service, organization, and teamwork.