Account Associate: Drive Client Success & Insurance Solutions

State Farm Agent; Alexandria (VA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Paid time off

Parental leave

Training & development

Flexible schedule

Job summary

Milena Bu State Farm is seeking an Account Associate to support daily operations, manage customer accounts, and act as a liaison between customers and agency departments. You will help grow the office through meaningful customer relations while proactively marketing relevant products and services.

As part of our team, you will assist customers with policy changes, inquiries, and claim status while coordinating with underwriters to ensure timely policy issuance in a friendly, fast-paced

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Skills

Organizational skills

Customer service

Insurance knowledge

Job description

Milena Bu State Farm is seeking an Account Associate to support daily operations, manage customer accounts, and act as a liaison between customers and agency departments. You will help grow the office through meaningful customer relations while proactively marketing relevant products and services.

As part of our team, you will assist customers with policy changes, inquiries, and claim status while coordinating with underwriters to ensure timely policy issuance in a friendly, fast-paced