Account Associate - Covered Care

Westlake Financial Services; Las Vegas (NV); On-site; USD 42,981,000 - 51,577,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) with company match

Employee Stock Ownership Program

Paid vacation, sick days, and holidays

Life and Disability Insurance

Wellness Programs + Gym Access (Dallas

Discounts on entertainment, tech, and

UKG Wallet (early wage access)

Career growth & advancement support

Job summary

Westlake Financial Services is hiring for an Entry-Level Collections Representative (Pre-30 Day) in Las Vegas, NV. This in-office role offers a base pay of $15 per hour plus monthly bonuses up to $1,000 and additional incentives, with opportunities for career growth.

The position emphasizes outbound and inbound calls, negotiation of payment plans, and helping customers stay on track while meeting performance goals in a fast-paced environment.

Qualifications

• Excellent communication and negotiation abilities.
• Strong listening skills and a customer service mindset.
• Comfortable in a fast-paced call center environment.
• Must live within 30 miles of Las Vegas, NV — on-site only.

Responsibilities

• Make outbound calls using an auto dialer to customers 1-30 days past due.
• Negotiate payment arrangements and help customers stay on track.
• Take inbound calls to answer questions and provide solutions.
• Use judgment and empathy to create fair, personalized solutions.
• Meet individual and team performance goals.
• Follow all company policies, procedures, and compliance guidelines.

Skills

Communication

Negotiation

Customer service

Call center experience

Bilingual (Spanish)

Education

High School Diploma, GED or higher

Job description

Entry-Level Collections Representative (Pre-30 Day) - Start Your Career Today!

On-site | Covered Care | Corporate Office- Las Vegas, NV (Must live within 30 miles)

Full-Time | In-Office Only

Earn $15/hour + Monthly Potential Bonus of $1,000 + additional incentives.

Start Your Career. Build Your Future.

Join a rapidly growing company where you can get promoted within 6 months based on your performance and build a long-term career in the auto finance industry.

Whether you're new to the workforce or looking for a fresh start, we offer growth, stability, and unbeatable benefits.

Why Covered Care?

• Guaranteed base pay of $15/hr.
• Monthly performance bonuses up to $1,000 + additional incentives
• Career growth - promotion eligibility in just 6 months
• Join the #1 privately held auto finance company in the U.S.

What You’ll Do:

• Make outbound calls using an auto dialer to customers 1-30 days past due
• Negotiate payment arrangements and help customers stay on track
• Take inbound calls to answer questions and provide solutions
• Use judgment and empathy to create fair, personalized solutions
• Meet individual and team performance goals
• Follow all company policies, procedures, and compliance guidelines

What We’re Looking For:

• Excellent communication & negotiation skills
• Strong listening skills and customer service mindset
• Comfortable working in a fast-paced call center environment
• Must live within 30 miles of Las Vegas, NV - on-site only

Requirements:

• High School Diploma, GED or higher level preferred.
• Strong communication & problem-solving skills
• Type at least 35 WPM
• Basic computer proficiency (email, Microsoft Office)
• Reliable and punctual
• Bilingual (Spanish) is a plus, not required
• 1+ year of customer service or call center experience preferred

Full-Time Employee Benefits:

• Medical, Dental, and Vision Insurance
• 401(k) with company match
• Employee Stock Ownership Program
• Paid vacation, sick days, and holidays
• Life and Disability Insurance
• Wellness Programs + Gym Access (Dallas office)
• Discounts on entertainment, tech, and travel
• UKG Wallet (early wage access)
• Career growth & advancement support

Location:

• In-office role based in Las Vegas, NV
• Candidates must live within 30 miles of the office

ACKNOWLEDGMENTS

We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

We are an equal opportunity employer and do not unlawfully discriminate in employment. No question on this application is used for the purpose of limiting or excluding any applicant from consideration for employment on a basis prohibited by local, state, or federal law. Equal access to employment, services, and programs is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

About Us

Founded in 2020, Covered Holdings offers financing solutions that leverage the company's proprietary credit originations and servicing platform with a unique focus on the needs of non-prime Americans. Their patient financing product, Covered Care, helps healthcare providers care for patients who otherwise would have been declined for traditional credit. Their proprietary financing platform can underwrite and approve patients at every credit level - from prime to non-prime - with affordable rates and terms. This flexibility allows healthcare providers to care for more patients without taking on any risk.

The Pre-30 day collector is a customer service-oriented position. The ideal candidate will be comfortable with making outbound calls using an auto dialer to collect on accounts that are 1-30 days past due. Answer inbound customer service and collection calls. This position requires the candidate to have good negotiation and listening skills. The Pre-30 day collector is able to effectively use good judgment based on their past experience to make suitable and timely payment plans with our customers. The employee will perform all duties in accordance to Westlake's policies, procedures and compliance.