Account Representative - Covered Care

Westlake Financial Services; Las Vegas (NV); On-site; USD 42,000 - 86,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

Life Insurance and Long-term Disabilty

401K matching

Employee Stock Ownership Program

Wellness Programs

Paid vacations and sick days

Job summary

Westlake Financial Services in Las Vegas is seeking an on-site Collections Agent for early to mid-stage recovery. Base pay is $20.00 per hour with potential monthly bonus up to $3,000 and a kicker from $100 to $750 if goals are exceeded.

Positions require excellent communication, negotiation, and adherence to FDCPA laws. You will handle calls, set up payment plans, locate delinquent accounts, document all interactions, and work toward reducing delinquency while maintaining quality and compliance

Qualifications

• At least one year of consumer collections experience in a high-call-volume environment.
• Understanding of collection laws, including FDCPA.
• Proficient with data entry and web-based applications.

Responsibilities

• Handle inbound and outbound calls following policy.
• Reach out to customers to set up payments or create plans.
• Negotiate fair payment solutions while meeting goals.
• Keep detailed, accurate notes on interactions and actions.
• Communicate clearly with customers, teammates, and management.
• Use skip-tracing tools to locate customers when needed.
• Contribute to department goals by reducing delinquency and ensuring quality/compliance.
• Manage a high volume of calls in a fast-paced team environment.
• Protect confidential information related to customers and accounts.

Skills

Strong communication

Negotiation

Flexible schedule

Multitasking

FDCPA knowledge

Computer proficiency

Telephone etiquette

Team player

Consumer collections experience

High school diploma or equivalent

Education

High school diploma or equivalent

Tools

Microsoft Excel

Outlook

Job description

Covered Care - Early to Mid Stage Collections
Las Vegas, NV| On-site

Why Covered Care?

• Base Pay:
  • $20.00 per hour plus bonus potential of up to $3,000 monthly based on individual and team performance.
• Incentive:
  • If the department exceeds its goal, eligible agents in the bonus range will receive a "kicker" ranging from $100.00 to $750.00, based on goal achievement.
  • * All agent incentive opportunities may vary monthly, and are not guaranteed, and are subject to change.

What You’ll Do:

• Handle inbound and outbound calls— providing friendly, professional support and following company policies and procedures.
• Reach out to customersto set up payments or create plans to resolve past-due accounts.
• Negotiate fair payment solutionswhile meeting performance and productivity goals.
• Keep detailed and accurate noteson all customer interactions and account actions.
• Listen actively and communicate clearlywith customers, teammates, and management to resolve concerns and ensure a positive experience.
• Use skip-tracing toolsto locate customers or collateral when needed.
• Work toward department goalsby helping reduce delinquency rates and maintaining quality and compliance standards.
• Manage a high volume of callsin a fast-paced, supportive team environment.
• Protect confidential informationrelated to customers, accounts, and company operations.

What We’re Looking For:

• Strong communication and negotiation skillswith a professional phone presence.
• Flexible schedule— open to working overtime and weekends when needed.
• Able to multitaskand stay organized in a fast-paced environment.
• Understanding of collection laws, including the Fair Debt Collection Practices Act (FDCPA).
• Proficient with computers— comfortable with data entry, web-based applications, and Microsoft Excel & Outlook.
• Excellent telephone etiquetteand ability to connect with customers respectfully.
• Team playerwith a positive attitude and dependable work ethic.
• At least one year of consumer collections experiencein a high call-volume, auto-dialer environment.
• High school diploma or equivalentrequired.

FULL-TIME BENEFITS

• Medical, Dental, and Vision benefits
• Life Insurance and Long-term disability plans
• Flexible Spending Account
• 401K matching
• Employee Stock Ownership Program in a $18.2 Billion Company, plus company matching
• Wellness Programs
• Metro Tap Card and Metro-link Reimbursement (for Los Angeles, CA employees only)
• Career Path Opportunities
• Discounts on Parks, Museums, Movie Tickets, and Attractions
• Annual Flu Shot
• Paid Vacations Days
• Paid Sick days
• Paid holidays
• HGym (available in our Los Angeles, CA & Dallas,TX office)
• Rental Car Discounts, Dell Member Purchase Program
• UKG Wallet

ABOUT US

Westlake Financial is the largest privately held auto finance company in the United States with demonstrated growth year over year. We continue to expand our teams and diversify our business model. This leads to cementing us as a leader in the automotive lending industry.

Westlake continues to grow its market share within the Auto Industry with assets in excess of 22B. We have business relationships in all 50 states, including Puerto Rico. We are looking to acquire talented individuals as we expand our market share. Westlake Financial believes in PEOPLE with the PURPOSE and PASSION to assist our more than 22,000 dealer partners throughout North America.

ACKNOWLEDGMENTS

We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.We are an equal opportunity employer and do not unlawfully discriminate in employment. No question on this application is used for the purpose of limiting or excluding any applicant from consideration for employment on a basis prohibited by local, state, or federal law. Equal access to employment, services, and programs is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the organization.

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