Commercial Account Manager

Viking Pest Control; Viking (MN); On-site; USD 55,000 - 75,000; Full time

Job summary

Viking Pest Control is seeking a sales-focused professional to prospect, qualify, and generate new business within the company’s service area. You will respond to commercial customer requests, drive leads through the sales pipeline, and coordinate quotes and contracts with the Commercial Sales Administration team.

You will maintain client relationships, upsell services, meet targets, and contribute to a positive team culture.

Qualifications

• High School Diploma or equivalent; bachelor’s degree in business preferred.
• 2 years of sales or sales support experience.
• Experience with direct consumer sales and pest management preferred.
• Experience maintaining information in a CRM; PestPac experience preferred.
• Proficient with database and Windows-based computing environments.
• Clear phone communication and routine report writing.

Responsibilities

• Prospects, qualifies, and generates sales within the company’s established service area.
• Calls and visits prospects to identify contacts, qualify, and drive leads through the sales pipeline.
• Respond daily to phone and email requests from new potential commercial customers and existing customers.
• Place outbound calls to previous customers to generate leads and new business, including cold calls.
• Coordinate with the Commercial Sales Administration team to complete quotes and contracts.
• Present SMART solutions in partnership with Branch Manager and Technical team.
• Maintain relationships with current customers and identify upsell opportunities.
• Evaluate customer feedback and adjust sales techniques accordingly.
• Meet and exceed sales and productivity targets.
• Update lead management system for all quotes-sold or unsold; forward information to the appropriate branch.
• Complete follow up calls and record activity in the lead management system.
• Identify revenue opportunities within customers’ communities through programs and activities as needed.
• Provide excellent customer service to new and current customers.
• Assist Accounting with collections and updating customer payment methods as needed.
• Contribute to building a positive team environment with strong morale.

Skills

Sales experience

CRM experience

Pest knowledge

Communication skills

Time management

Problem solving

Presentation skills

Education

High School Diploma

Bachelor's degree in business

Tools

PestPac

Job description

Job Description:

Principal Responsibilities

• Prospects, qualifies, and generates sales within the company’s established service area.

• Calls and visits prospects to identify appropriate contacts, qualify and drive leads through the sales pipeline.

• Respond daily to phone and email requests from new potential commercial customers and existing customers.

• Place outbound phone calls to previous customers to generate leads and new business as well as outbound cold calls.

• Coordinate with the Commercial Sales Administration team to complete sales quotes and contracts.

• Partners with Branch Manager and Technical team om presenting SMART solutions.

• Maintain relationships with current customers and identify opportunities to upsell or upgrade services.

• Evaluate feedback from customers and adjust sales techniques as needed.

• Meets and exceeds sales and productivity targets

• Update the lead management system for all quotes-sold or unsold and forward the information to the appropriate branch.

• Complete follow up calls and record the activity in the lead management system.

• Identifies revenue opportunities within customers’ communities through communications, programs, and other activities as needed.

• Provide excellent customer service to new and current customers.

• Assist the Accounting Department with collections and ensuring customer payment methods up to date as needed.

• Contribute to building a positive team environment with strong morale among team members

• Other duties as assigned.

Performance Factors

• Engaging approach to developing business opportunities.

• Ability to use pest control knowledge to sell services

• Strong time management, prioritization, and planning skills

• Gather and analyze information skillfully.

• Use reason even when dealing with emotional topics.

• Accurately diagnose the level of interest from each prospect or customer

• Speak clearly and persuasively in positive or negative situations.

• Listen and get clarification.

Requirements

• High School Diploma or equivalent, bachelor’s degree in business preferred.

• 2 years of sales or sales support role.

• Experience with direct consumer sales, and pest management preferred.

• Experience maintaining information in a CRM is required; PestPac experience preferred.

• Previous experience working in a database and Windows-based computer environment.

• Speaks clearly on the phone and writes routine reports and correspondence.

• Comfortable with presenting information.

• Ability to explain a technical solution to a non-technical audience.

• Creative problem solver.

• Ability to learn and retain a high level of pest control industry knowledge through online, field, and classroom training.