Account Assistant

LHH; Richmond (CA); On-site; USD 57,308,000 - 69,773,000; Full time

Job summary

LHH is seeking a detail-oriented Logistics & Account Coordinator in California to support order management, shipment coordination, and customer account activities in a fast-paced environment. This onsite role requires coordinating with internal teams, customers, and vendors to ensure on-time deliveries and accurate documentation.

You will assist with order entry, communicate updates, and maintain records while using Asana, Outlook, Word, and Excel to keep operations running smoothly and

Qualifications

• High school diploma or GED required.
• Prior experience in customer service, account coordination, logistics, supply chain, order management, or related field preferred.
• Proficiency with Microsoft Outlook and Word.
• Basic to intermediate Microsoft Excel skills.
• Experience with Asana or similar project management software preferred.
• Strong organizational skills with ability to manage multiple priorities.
• Excellent attention to detail and follow-through.
• Strong written and verbal communication skills.
• Ability to work effectively in a collaborative, team-oriented environment.

Responsibilities

• Plan container loads and coordinate shipping schedules to ensure timely and accurate deliveries.
• Track inbound shipments, monitor arrival dates, and resolve delays or shipment discrepancies.
• Communicate shipping updates, product availability, and potential concerns to internal teams and customers.
• Support account managers with order entry, customer follow-up, and account maintenance during peak periods.
• Maintain accurate records related to orders, shipments, product arrivals, and customer communications.
• Prepare reports related to shipment activity, customer accounts, and order status.
• Utilize Asana to manage orders, track tasks, and coordinate internal communications.
• Respond promptly to stakeholder inquiries and ensure deadlines are consistently met.
• Monitor open issues and proactively follow up to support fill rate goals and customer satisfaction.
• Participate in continuous improvement initiatives focused on logistics, order management, and operational efficiency.
• Collaborate cross-functionally to support company objectives and maintain strong working relationships.

Skills

Customer service

Account coordination

Logistics

Order entry

Asana

Microsoft Excel

Microsoft Outlook

Microsoft Word

Attention to detail

Communication skills

Education

High school diploma or GED

Tools

Asana

Job description

Schedule: Monday-Friday 8am to 4:30pm | Fully Onsite for first 90 days, FTE

Pay Rate: $20.00-$24.35 per hour

About the Role

We are seeking a detail-oriented and customer-focused Logistics & Account Coordinator to support order management, shipment coordination, and customer account activities. This role is ideal for someone who enjoys working in a fast-paced environment, balancing logistics operations with customer service and account support responsibilities.

The successful candidate will work closely with internal teams, customers, and vendors to ensure products are delivered accurately and on time while maintaining exceptional service levels.

Key Responsibilities

• Plan container loads and coordinate shipping schedules to ensure timely and accurate deliveries.
• Track inbound shipments, monitor arrival dates, and resolve delays or shipment discrepancies.
• Communicate shipping updates, product availability, and potential concerns to internal teams and customers.
• Support account managers with order entry, customer follow-up, and account maintenance during peak periods.
• Maintain accurate records related to orders, shipments, product arrivals, and customer communications.
• Prepare reports related to shipment activity, customer accounts, and order status.
• Utilize Asana to manage orders, track tasks, and coordinate internal communications.
• Respond promptly to stakeholder inquiries and ensure deadlines are consistently met.
• Monitor open issues and proactively follow up to support fill rate goals and customer satisfaction.
• Participate in continuous improvement initiatives focused on logistics, order management, and operational efficiency.
• Collaborate cross-functionally to support company objectives and maintain strong working relationships throughout the organization.

Qualifications

• High school diploma or GED required.
• Previous experience in customer service, account coordination, logistics, supply chain, order management, or a related field preferred.
• Proficiency with Microsoft Outlook and Word.
• Basic to intermediate Microsoft Excel skills.
• Experience with Asana or similar project management software preferred.
• Strong organizational skills with the ability to manage multiple priorities simultaneously.
• Excellent attention to detail and follow-through.
• Strong written and verbal communication skills.
• Ability to work effectively in a collaborative, team-oriented environment.

Ideal Candidate

• Customer-focused with a proactive mindset
• Highly organized and detail-oriented
• Strong problem-solving and follow-up skills
• Comfortable working in a fast-paced operations environment
• Dependable, adaptable, and eager to contribute to team success

Equal Opportunity Employer/Veterans/Disabled

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

The California Fair Chance Act

Los Angeles City Fair Chance Ordinance

Los Angeles County Fair Chance Ordinance for Employers