Account Administrator

'47; Westwood (MA); Presencial; USD 42.000 - 60.000; Jornada completa

Descripción de la vacante

47 is seeking an Account Administrator to service our Custom Order business from internal and external customers. You will also support the Key Account and Customer Service teams with orders, images, UPC sheets and related data, delivering a best‑in‑class customer experience.

Responsibilities include handling invoice copies and tracking, assisting with day‑to‑day operations, managing item images and UPC data, supporting order cycles from contact to shipping, and updating account bibles and

Formación

• 2–3 years of customer service experience preferred.
• Excellent writing, math and communication skills.
• Extremely organized and energetic with ability to multitask.
• Ability to speak clearly and effectively in person and on the phone.
• Demonstrated teamwork and commitment to customer satisfaction.

Responsabilidades

• Handle customer service concerns promptly (invoices, tracking).
• Assist colleagues with day‑to‑day operations.
• Request and upload item images and UPC data for ecommerce.
• Assist with placing orders, including domestic, overseas, or backordered items.
• Maintain updated order and item master records and communicate status to departments.

Conocimientos

Customer service

Strong writing

Multi-tasking

Clear communication

Descripción del empleo

The Account Administrator main function will be to service our Custom Order business from both internal and external customers. Additionally, to assist the Key Account and Customer Service departments by administering full support with orders, item images, UPC sheets and other areas while providing a best in class experience for our customers.

Customer Service

• Handle all concerns in a timely manner- i.e. invoice copies, tracking etc.
• Assisting assigned colleague(s) with day-to-day operations

Item Images and UPC’s

• Request images for any items being sold online or as directed by colleagues
• Upload images to customer FTP sites for ecommerce business
• Gathers setup data for orders, including cost and ticketing information

Service (Custom Orders)

• Assist both internal (various departments) and external customers with placing orders; regardless if domestic, overseas or out of stock
• Understand the order cycle from first contact to shipping of goods
• Monitor orders within our system to ensure customer satisfaction is met

Order Management

• Maintain an updated item master
• Manage ticketing bibles and Invoice catalog for all orders
• Manage return authorizations and shipment discrepancies
• Ensure account bibles are updated and distributed to all departments’ i.e. ticketing, packing, stock positions, online business etc.
• In-depth knowledge of all systems and processes
• Request and manage inventory moves within distribution center
• Provide tracking information
• Communicate daily with assigned Account Service Reps as needed

*Other duties and responsibilities as directed

Qualifications

• 2-3 Customer Service experience strongly preferred
• Strong writing, mathematical and communication skills required
• Extremely organized, highly energetic, ability to multi-task
• Ability to speak clearly, effectively and openly both in person and on phone
• Demonstrated commitment to teamwork and customer satisfaction