Account Administrator

The Heritage Group; Indianapolis (IN); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Envita Solutions, a division of The Heritage Group, is headquartered in Indianapolis, IN. We seek an Account Administrator I to support billing, invoicing, data integrity, and analytics across customer accounts.

The role partners with Billing Specialists, Operations, and Finance to ensure accurate customer billing and margin reviews. Hybrid position requiring two in-office days per week, with flexibility for additional days as business needs arise.

Qualifications

• Proficient in billing processes and data entry.
• Strong understanding of accounting basics and margin calculations.
• Experience with data-driven process improvements and automation.

Responsibilities

• Process billing, invoicing, and related admin tasks with high accuracy.
• Set up and modify billing items in internal systems.
• Collaborate with Billing, Operations, and Finance to ensure accuracy.
• Prepare customer invoices and review changes with Operations.
• Analyze billing data to spot trends and improve processes.
• Support accounts and data integrity across systems.
• Maintain customer account data and data quality controls.
• Support continuous improvement initiatives in billing workflows.

Skills

Billing

Data analysis

Excel

Attention to detail

Communication

Time management

Problem solving

Independence

Collaboration

Education

High School or Equivalent Experience

Coursework or certifications in accounting/finance/business/data/tech

Tools

Microsoft Office Suite

AI-enabled tools (where available)

Job description

Envita Solutions, formerly known as Heritage Interactive Services, is a leading total waste management partner. The company is dedicated to fostering a healthier planet by transforming complex waste challenges into sustainable solutions. Headquartered in Indianapolis, Indiana, Envita Solutions operates in the U.S., Mexico, and Canada, has over 300 employees, and a network of over 3,000 supplier partners. A division of The Heritage Group, Envita Solutions is part of a portfolio of more than 30 companies specializing in heavy construction and materials, environmental services, and specialty chemicals. With unique access to research and development and a leading hard tech corporate venture capital portfolio, Envita Solutions is at the forefront of waste and climate challenge innovation. At Envita, our guiding principles are the foundation of our company. Our vision is to foster a healthier planet by transforming complex waste challenges into sustainable solutions. We exist to protect human health and the environment and build a safer, more sustainable world. We believe in creating enduring value, building long-term relationships and mutual trust, betting on our people, keeping our eyes open for opportunity, tackling the big problems, and doing the right thing‑always.

The Account Administrator I role delivers high-quality administrative and analytical support to ensure accuracy, efficiency, and scalability in customer account management. This position collaborates closely with Billing Specialists, Operations, Program and Project Managers, and the Accounting & Finance team to process supplier invoices, generate accurate customer billing, and support margin and performance reviews. This role embraces continuous improvement, automation, and emerging technologies, to enhance billing accuracy, reduce manual effort, and improve the customer experience. The Account Administrator I actively seeks opportunities to streamline processes, leverage data insights, and adopt new tools that drive operational excellence and business value.

Essential Functions

• Process billing, invoicing, and related administrative tasks for assigned customer accounts, or process areas, with a high degree of accuracy and timeliness
• Set up, maintain, and modify customer billing items and account data within internal systems
• Utilize digital tools, automation, and AI-enabled features (where available) to improve efficiency, reduce errors, and optimize billing workflows
• Enter, validate, audit, and correct data for new and existing customer items, ensuring data integrity across systems
• Coordinate with suppliers & internal support networks to ensure timely and complete receipt of invoices, rebates, and supporting documentation
• Prepare customer invoices, review for accuracy, and adjust in partnership with Operations teams ensuring quality & timely customer delivery.
• Collaborate with Operations to support invoice reviews, margin analysis, and customer reporting
• Analyze billing data to identify trends, discrepancies, or process improvement opportunities
• Partner with cross functional teams to develop account knowledge and leverage into prioritizing accurate upstream workflow requirements
• Partner with Accounting & Finance to ensure adherence to financial controls, standards, and best practices
• Participate actively in weekly and monthly team meetings, contributing ideas related to efficiency, automation, and continuous improvement
• Demonstrate openness to learning and adopting new technologies, tools, and AI capabilities that support role effectiveness and business outcomes
• Additional duties and responsibilities as assigned, including but not limited to continuously growing in alignment with the Company’s core values, competencies, and skills

Education Qualifications

• High School or Equivalent Experience
• Preferred Coursework or certifications related to accounting, finance, business operations, data analysis, or technology tools

Skills and Abilities

• Strong verbal and written communication skills with internal and external stakeholders
• Effective time management and prioritization skills in a deadline-driven environment
• Ability to manage multiple tasks, workflows, or projects simultaneously
• General understanding of accounting principles, billing processes, and margin calculations
• Proficiency in Microsoft Office Suite, with hands‑on Excel skills; openness to learning advanced features, automation, and AI-assisted tools
• Comfortable working with data, systems, and technology, including adapting to new tools and AI-enabled capabilities
• Strong attention to detail and commitment to data accuracy
• Analytical and problem‑solving mindset with the ability to recommend practical solutions
• Ability to work independently, take initiative, and continuously seek improvement opportunities
• Relationship-building skills with the ability to collaborate across teams
• Ownership mentality with a focus on resolving issues and delivering high customer satisfaction
• Regular and predictable attendance is an essential function of this role

Hybrid position requiring 2 days per week in office; additional days may be required as dictated by business, training, and developmental needs arise.

Working Conditions / Physical Demands

• Primary work is completed on a computer.
• Ability to view data on a computer monitor and use fine motor skills to process data.
• Ability to sit/stand for an extended amount of time.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

#EnvitaSolutions A leader in environmental services and total waste management, Envita Solutions has been transforming our customers’ complex waste challenges into sustainable solutions for nearly 25 years. Our company is built on a foundation of trust, integrity, inclusion and belonging with a strong emphasis on safety and environmental responsibility. Envita is more than a workplace; it’s a launchpad for fulfilling career opportunities. We offer a diverse, equitable, and inclusive culture where people from all backgrounds can thrive. Dedicated to fostering a workplace that promotes career growth alongside a healthy work-life balance, we invest in and encourage our team members to unlock their full potential. Be a part of a company that empowers its people and protects the planet. Envita Solutions is a proud member of The Heritage Group family of companies.