Accommodations Scheduling Specialist

Pearson; Topeka (KS); On-site; USD 20,664 - 28,929; Full time

Job summary

Pearson in Topeka, Kansas, seeks an Accommodations Scheduling Coordinator to support testing accommodations for clients and candidates. You will schedule exam appointments, coordinate with test centers and service providers, and ensure accessibility guidelines are followed with accuracy and empathy.

Join a customer-focused team, handle confidential information, and deliver exceptional service while meeting daily KPIs.

Qualifications

• High School Diploma or equivalent experience preferred.
• 2+ years in a customer service position.
• Strong professional communication and time management skills as well as excellent attention to detail.
• Ability to exercise discretion in handling confidential material.
• Proficiency in MS Office.

Responsibilities

• Interface with clients, candidates, and internal teams to ensure exceptional service is provided.
• Execute requests for candidates approved to test with accommodations following client guidelines, enabling 1 business day KPI.
• Coordinate with service provider vendors to schedule readers, recorders, interpreters, and translators per client requirements.
• Coordinate with internal teams to prepare and ship equipment, software, and exam content to test centers.
• Communicate exam details to Pearson VUE centers to ensure site readiness.
• Develop SME knowledge on test center capacity guidelines to meet KPIs.
• Support Contact Center and Channel staff handling accommodations via Helpdesk lines.
• Serve as primary contact for clients on accommodation scheduling and implementation inquiries.
• Receive and manage accommodation approval data securely and timely; escalate non-standard requests.
• Able to work overtime when requested.

Skills

Customer service

Time management

Professional communication

Discretion

Education

High School Diploma

Tools

MS Office

Job description

Pearson in Topeka, Kansas, seeks an Accommodations Scheduling Coordinator to support testing accommodations for clients and candidates. You will schedule exam appointments, coordinate with test centers and service providers, and ensure accessibility guidelines are followed with accuracy and empathy.

Join a customer-focused team, handle confidential information, and deliver exceptional service while meeting daily KPIs.