Accommodations Scheduling Specialist

Pearson; Frankfort (KY); On-site; USD 20,173 - 28,731; Full time

Job summary

Pearson is seeking an Accommodations Scheduling Coordinator to provide operational support for testing accommodations. This role coordinates with clients, candidates, vendors, and test centers to ensure accurate implementation of accommodations such as extra time, separate rooms, and assistive services.

Schedule is Monday–Friday, 10:30 AM–7 PM Central. Compensation is hourly and not bonus-eligible; closing date is August 15, 2026.

Qualifications

• 2+ years in a customer service position.
• Strong professional communication and time management skills.
• Ability to exercise discretion in handling confidential material.
• Proficiency in MS Office.

Responsibilities

• Interface with clients, candidates, and internal teams to ensure exceptional service.
• Execute requests for accommodations following client guidelines, meeting 1 business day KPI.
• Coordinate with service providers for readers, interpreters, and other support.
• Prepare and ship equipment, software, and content to test centers for exam day.
• Communicate exam appointment details to Pearson VUE centers and locations.
• Support the Helpdesk lines for accommodation-related inquiries.

Skills

Customer service experience

Communication skills

Time management

Attention to detail

Discretion with confidential material

Education

High School Diploma

Tools

MS Office

Job description

Pearson is seeking an Accommodations Scheduling Coordinator to provide operational support for testing accommodations. This role coordinates with clients, candidates, vendors, and test centers to ensure accurate implementation of accommodations such as extra time, separate rooms, and assistive services.

Schedule is Monday–Friday, 10:30 AM–7 PM Central. Compensation is hourly and not bonus-eligible; closing date is August 15, 2026.