Accommodation Advisor

Fidelity Investments Inc.; Durham (NC); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Onsite work model

Job summary

Fidelity Investments Inc. is seeking an Accommodation Advisor to lead the interactive ADA/ADAAA accommodation process for associates. You will collaborate with Legal, HR, and Technology to develop tailored solutions that support essential functions while reducing risk.

You’ll analyze case details, draft communications, and educate colleagues on leave and accommodation policies. The role emphasizes inclusion, process improvement, and cross-functional leadership in a mostly onsite environment.

Qualifications

• Experience with FMLA and ADAAA, disabilities and accommodations preferred.
• Strong interpersonal skills to advise, influence, and collaborate across all levels of the organization.
• Passion for researching accommodation solutions, including technology and services.
• Ability to analyze and present case details to determine next steps.
• Background in Human Resources or Employee Relations.
• Skilled in identifying and implementing standard practices and process improvements.
• Excellent time management and ability to manage 200-250 accommodation requests.
• Strong written and verbal communication for documenting dates and drafting correspondence.

Responsibilities

• Lead the interactive process with associates who have disabilities under ADA/ADAAA.
• Collaborate with Legal, HR, and Corporate Technology to influence decisions.
• Identify creative, reasonable accommodations enabling essential functions.
• Contribute to accessibility and inclusion initiatives across Fidelity.
• Draft customized correspondence and educate associates on policies via calls.
• Drive cross-functional initiatives, e.g., captioning software implementation.

Skills

FMLA experience

ADA/ADAAA knowledge

Leave management

Interpersonal skills

Advising stakeholders

Cross-functional collaboration

Researching accommodation solutions

Case analysis & presentation

HR / Employee Relations background

Time management

Written communication

Verbal communication

Consulting & relationship management

Problem solving

Education

Human Resources or Employee Relations background

Job description

Fidelity will not provide immigration sponsorship for this position.

Job Description

The Role

As an Accommodation Advisor at Fidelity, you will lead the interactive process with associates who have disabilities as defined by the Americans with Disabilities Act and Amendments Act (ADA/ADAAA). Your role is to ensure the firm remains compliant with ADAAA guidelines set forth by the Equal Employment Opportunity Commission (EEOC), while minimizing risk by identifying creative and reasonable accommodations that enable associates to perform the essential functions of their roles. You will collaborate with key stakeholders—including Legal, Business Unit HR, Corporate Technology, and others—to influence decision-making and implement tailored solutions. Additionally, you will contribute to strategic efforts that promote accessibility and inclusion across the organization.

The Expertise And Skills You Bring

• Experience with FMLA and leave management as well as ADAAA, disabilities and accommodations is preferred.
• Strong interpersonal skills with the ability to advise, influence, and collaborate across all levels of the organization, including Legal and other partners.
• Passion for research accommodation solutions, including technology and services, and leading through situations without clear standards or practices.
• Ability to analyze and present case details to determine next steps and identify balanced solutions for associates, business units, and Fidelity.
• Background in Human Resources or Employee Relations.
• Skilled in identifying and implementing standard practices, process improvements, and consistent approaches to the accommodation process.
• Excellent time management, organization, and prioritization skills; capable of managing a caseload of 200-250 complex accommodation requests.
• Strong written communication skills for documenting dates, conversations, and process steps, and for drafting customized correspondence.
• Exceptional verbal communication skills for educating associates on leave and accommodation policies via inbound/outbound calls.
• Proven consulting, influencing, and relationship management abilities to build effective partnerships with associates and leadership.
• Demonstrated leadership skills to drive solution-focused initiatives (e.g., leading cross-functional teams to select on-demand captioning software).
• Effective problem-solving skills with a self-motivated approach and accountability for results.
• Comfortable navigating uncharted territory to develop effective accommodation solutions.

The Team

This is an opportunity to join the Leave of Absence and Accommodation Team within the Fidelity HR Shared Services. This centralized team manages requests for accommodations due to disability for Fidelity's US based associates.

Fidelity's Onsite Working Model

Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.

Certifications

Category:

Human Resources

Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.