Accessory Installer

Johnson RV; Sandy (OR); Hybrid; USD 22,000 - 33,000; Full time

Job summary

Johnson RV in Sandy, OR is seeking an Accessories Upfitter to join our Service Team. You will greet customers, suggest accessory packages, provide cost estimates, and track installation status to keep customers informed.

Strong communication, attention to detail, and a willingness to upsell while delivering friendly service are essential. RV knowledge is a plus; teamwork and reliable follow-through are expected.

Qualifications

• High School Diploma is required.
• Basic RV knowledge is a plus.
• Previous service experience in RV or automotive is a plus.
• Excellent follow-through and attention to detail.
• Commitment to exceeding customer expectations.
• Wants to work in a collaborative team environment.
• Energetic and driven to be the best at what you do.
• Superior written and oral communication.
• Must be computer literate with Microsoft applications.

Responsibilities

• Greet customers promptly and courteously.
• Listen to customers and propose accessory packages.
• Use leads to contact previous customers about accessories.
• Provide accurate estimates of accessory costs and timing.
• Follow up on installation status and inform customers.
• Notify customers when unit is complete and ready for pickup.
• Address minor customer concerns and relay issues to the Service Manager.
• Maintain CSI scores per dealership standards.

Skills

Communication skills

Follow-through

Attention to detail

Team collaboration

Customer service

Upselling

Microsoft Office

Education

High School Diploma

Tools

Microsoft Office

Job description

Description

Job Classification: Non-exempt

Reports to: Service Manager

Job Purpose

We are seeking an individual with service and sales experience to join our Service Team as an Accessories Upfitter! Must be an outstanding communicator with a positive attitude and approachable demeanor. The successful candidate should feel comfortable and confident in approaching customers, and upselling parts and accessories to help make their B Vans more customized, functional, and cool!

Essential Functions

• Attitude is everything – greet our customers promptly and courteously
• Listen to each customer and provide them with ideas – show them the possibilities!
• Use leads to reach out to previous customer base to inform of our accessory’s packages
• Provide accurate estimates of Accessories costs and timing if parts need to be ordered
• Follow up on installation status to keep customers informed
• Notify customers when their unit is complete and ready to be picked up
• Field minor customer concerns and complaints
• Keep Service Manager informed of all problems or potential problems
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Requirements

Qualifications

• High School Diploma
• Basic RV knowledge a plus
• Previous experience in a service position in RV or automotive is a plus
• Successful candidates will have excellent follow-through skills and a keen eye for details.
• A strong commitment to exceeding customer expectations
• A desire to work in a collaborate, team environment
• High levels of energy and the desire to be the best at whatever they do
• Superior communication skills
• Exceptional organizational and time management skills
• Exceptional written and oral communication
• Must be computer literate, with skills in Microsoft applications

Supervisory Responsibilities

None

Working conditions

Physical requirements

Prolonged periods of physical activity including positioning self to stand, stoop, kneel, crouch, crawl, walk, and bend. The position may ascend/descend units and work atop slippery surfaces. May transport or move up to 25 lbs. and/or transport or move up to 50 lbs. with assistive devices.