Accessory Installer

Rv Direct Llc; Sandy (OR); On-site; USD 21,000 - 30,000; Full time

Job summary

Rv Direct Llc in Sandy, OR seeks an Accessories Upfitter with service and sales experience to join our Service Team. You will help customers customize their B Vans by upselling parts and accessories, delivering friendly, informative service, and ensuring smooth installation timelines.

The ideal candidate communicates clearly, stays organized, and excels at following up with customers from purchase to pickup. RV knowledge is a bonus, and a team-focused attitude is essential.

Qualifications

• High School Diploma required.
• RV knowledge is a plus.
• Experience in RV or automotive service is preferred.
• Excellent follow-through and detail-oriented.
• Strong customer service mindset.
• Desire to work in a collaborative, team environment.

Responsibilities

• Greet customers promptly and courteously.
• Discuss needs and upsell accessory packages to customers.
• Use leads to contact previous customers about accessory packages.
• Provide accurate estimates for accessory costs and timing if parts need to be ordered.
• Follow up on installation status to keep customers informed.
• Notify customers when their unit is complete and ready for pickup.
• Field minor customer concerns and complaints.
• Keep Service Manager informed of all problems or potential problems.
• Maintain CSI scores in accordance with dealership standards.

Skills

Superior communication

Written communication

Oral communication

Time management

Microsoft Office

Attention to detail

Team player

Customer focus

Energy

Follow-through

Education

High School Diploma

Job description

Description

Job Classification:

Non-exempt

Reports to: Service Manager

Job Purpose

We are seeking an individual with service and sales experience to join our Service Team as an Accessories Upfitter! Must be an outstanding communicator with a positive attitude and approachable demeanor. The successful candidate should feel comfortable and confident in approaching customers, and upselling parts and accessories to help make their B Vans more customized, functional, and cool!

Essential Functions

• Attitude is everything – greet our customers promptly and courteously
• Listen to each customer and provide them with ideas – show them the possibilities!
• Use leads to reach out to previous customer base to inform of our accessory’s packages
• Provide accurate estimates of Accessories costs and timing if parts need to be ordered
• Follow up on installation status to keep customers informed
• Notify customers when their unit is complete and ready to be picked up
• Field minor customer concerns and complaints
• Keep Service Manager informed of all problems or potential problems
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Qualifications

• High School Diploma
• Basic RV knowledge a plus
• Previous experience in a service position in RV or automotive is a plus
• Successful candidates will have excellent follow-through skills and a keen eye for details.
• A strong commitment to exceeding customer expectations
• A desire to work in a collaborate, team environment
• High levels of energy and the desire to be the best at whatever they do
• Superior communication skills
• Exceptional organizational and time management skills
• Exceptional written and oral communication
• Must be computer literate, with skills in Microsoft applications

Supervisory Responsibilities

None

Working conditions

Physical requirements

Prolonged periods of physical activity including positioning self to stand, stoop, kneel, crouch, crawl, walk, and bend. The position may ascend/descend units and work atop slippery surfaces. May transport or move up to 25 lbs. and/or transport or move up to 50 lbs. with assistive devices.