Accessible Guest Experience Supervisor | Museum & Retail

American-Printing-House-For-the-Blin; Clifton (KY); On-site; USD 56,000 - 70,000; Full time

Benefits offered by this job

Insurance

HSA/FSA

PTO / Holidays

401(k) match

Dental & Vision

Short-term disability

Voluntary life insurance

Job summary

The Dot Experience, a project of the American Printing House for the Blind (APH), is seeking a Guest Experience Supervisor in Louisville, KY to help open fall 2026. The role oversees ticketing, group welcomes, retail operations, and special events, ensuring accessibility and inclusion in every guest interaction.

Reporting to the Dot Experience Director, you will lead daily visitor experience operations, train staff, manage inventory and cash, and track visitor data to drive continuous

Qualifications

• 3+ years of combined museum guest relations and retail management experience.
• 2+ years experience with online retail tools.
• Experience supervising staff or volunteers.
• Note: education, training, and experience may be considered.

Responsibilities

• Lead daily visitor experience operations from arrival to departure.
• Supervise and train staff for tours, programs, retail, ticketing, and events.
• Oversee ticketing, merchandise sales, and accessible merchandising standards.
• Coordinate and support special events and gift shop operations.
• Track visitor data via the POS system and prepare reports.
• Develop policies that enhance accessibility, inclusion, and efficiency.
• Model the museum’s mission-driven approach to accessibility and inclusion.

Skills

Guest relations

Retail management

Staff supervision

Cash handling

Education

Bachelor's degree

Tools

POS systems

Inventory software

Job description

The Dot Experience, a project of the American Printing House for the Blind (APH), is seeking a Guest Experience Supervisor in Louisville, KY to help open fall 2026. The role oversees ticketing, group welcomes, retail operations, and special events, ensuring accessibility and inclusion in every guest interaction.

Reporting to the Dot Experience Director, you will lead daily visitor experience operations, train staff, manage inventory and cash, and track visitor data to drive continuous