Visitor Experience & Accessibility Ambassador

American-Printing-House-For-the-Blin; Clifton (KY); On-site; USD 22,000 - 25,000; Part time

Benefits offered by this job

401(k) Eligible

Job summary

American Printing House for the Blind (APH) seeks welcoming Museum Associates for the Dot Experience in Louisville. You’ll help visitors connect with new ideas through tours, workshops, ticketing, and Retail operations while promoting accessibility and inclusion.

Reporting to the Guest Experience Supervisor, this part-time role (19 hours or less) requires weekend availability, light restocking, and collaboration across museum teams to ensure a smooth, inclusive visitor experience.

Qualifications

• Excellent communication and interpersonal abilities.
• Willingness to promote APH institutional goals of accessibility and inclusion.
• Flexible schedule including weekends and occasional evenings as needed.
• Experience with guest services or retail preferred.
• Understanding of disability, accessibility, inclusion and equity preferred.
• Experience with diverse audiences and communities preferred.

Responsibilities

• Create a welcoming, accessible, and inclusive experience for visitors of all ages and backgrounds.
• Support guest services, including ticketing, purchases, retail operations, group welcomes, and general visitor assistance.
• Assist with factory tours, workshops, hands-on activities, and other educational experiences.
• Support special events, group visits, and other visitor-facing museum activities.
• Help maintain organized and accessible public and retail spaces, including light restocking and merchandising.
• Work collaboratively across museum teams and respond professionally to visitor questions, feedback, and changing needs.

Skills

Communication skills

Interpersonal skills

Flexibility

Customer service

Job description

American Printing House for the Blind (APH) seeks welcoming Museum Associates for the Dot Experience in Louisville. You’ll help visitors connect with new ideas through tours, workshops, ticketing, and Retail operations while promoting accessibility and inclusion.

Reporting to the Guest Experience Supervisor, this part-time role (19 hours or less) requires weekend availability, light restocking, and collaboration across museum teams to ensure a smooth, inclusive visitor experience.