Accessibility Guest Experience Associate — Event Day

AMB Sports + Entertainment

Atlanta (GA)

On-site

USD 20,664,000 - 30,307,000

Full time

9 days ago

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Job summary

Mercedes-Benz Stadium is seeking a Guest Experience Event Day Associate – Accessibility to ensure every guest can comfortably enjoy events. This role focuses on mobility and accessibility support, providing thoughtful assistance, wheelchair transportation, and friendly service across indoor and outdoor venues.

The position requires staying active during events, collaborating with teams, and being flexible for nights and weekend schedules.

Qualifications

Must be 18 years of age or older.
Able to work indoors and outdoors.
Ability to assist with wheelchair transportation throughout the stadium.
Ability to stand, walk or climb stairs for extended periods during events.
Availability for nights, weekends, and major stadium events.
Must be available to work a minimum of 75% of all major events consistently.
Enjoy helping others and working in a team environment.
Willing to attend in-person and virtual training prior to employment.

Responsibilities

Assist guests who require mobility or accessibility support while navigating the stadium.
Escort guests in wheelchairs safely to and from seating areas, gates and other stadium locations.
Provide wheelchair transportation assistance consistently through an event.
Maintain knowledge of accessible routes, seating areas, elevators, and guest services resources.
Work outside, assisting guests with accessibility needs to and from the stadium.
Greet guests warmly and reflect professionalism and positivity; resolve questions with a calm, solutions-focused approach.
Support event-day operations across multiple stadium locations and weather conditions.