Accessibility & Escalated Care Specialist

T-Mobile; United States; Hybrid; USD 27,552 - 31,684; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) and employee stock grants

Paid time off and holidays

Job summary

T-Mobile is looking for a dedicated Customer Service representative to facilitate resolution of escalated customer needs through various communication channels. The role requires managing complex interactions and ensuring satisfactory outcomes, impacting customer satisfaction and service quality.

Qualified candidates must have a high school diploma and relevant customer service experience. Position offers a hybrid work model, a salary range of $20–$23 per hour, and various employee benefits.

Qualifications

• 2–4 years of Customer Service or customer-facing sales experience preferred.
• Less than 2 years of prior call center experience preferred.
• Demonstrated multitasking skills in a dynamic environment.

Responsibilities

• Resolve complex customer issues through effective communication.
• Manage escalated account support cases for satisfactory resolutions.
• Provide confidential support requiring discretion with customer concerns.

Skills

Customer Service

Business Writing

Organizational Effectiveness

Problem Solving

Task Management

Education

High School Diploma or GED

Tools

MS Office Suite

T-Mobile Tools & System Knowledge

Job description

T-Mobile is looking for a dedicated Customer Service representative to facilitate resolution of escalated customer needs through various communication channels. The role requires managing complex interactions and ensuring satisfactory outcomes, impacting customer satisfaction and service quality.

Qualified candidates must have a high school diploma and relevant customer service experience. Position offers a hybrid work model, a salary range of $20–$23 per hour, and various employee benefits.