Remote Accessibility Care Specialist

T-Mobile; United States; Remote; USD 27,552 - 31,684; Full time

Job summary

T-Mobile is seeking a Specialist Customer Care Accessibility to manage escalated issues and ensure customer satisfaction. This full-time remote role involves resolving complex customer interactions professionally.

The ideal candidate will have a High School Diploma, 2-4 years of relevant experience, and strong communication skills. The role offers a base pay range of $20.00 to $23.00 per hour.

Enjoy a corporate bonus target of 5% and comprehensive employee benefits as part of T-Mobile's investment in customer service excellence.

Qualifications

• 2-4 years Customer Service, Accessibility or customer-facing sales experience preferred.
• Less than 2 years prior call center experience preferred.
• At least 18 years of age, legally authorized to work in the United States.

Responsibilities

• Resolve complex customer issues through verbal and written communication.
• Manage escalated account support cases to achieve satisfactory outcomes.
• Provide confidential support to customers with high discretion.

Skills

Customer Service

Communication Business Writing Skills

Organizational Effectiveness

MS Office Suite

Problem Solving

Cross Functional Relationships

Task Management

Education

High School Diploma/GED

Job description

T-Mobile is seeking a Specialist Customer Care Accessibility to manage escalated issues and ensure customer satisfaction. This full-time remote role involves resolving complex customer interactions professionally.

The ideal candidate will have a High School Diploma, 2-4 years of relevant experience, and strong communication skills. The role offers a base pay range of $20.00 to $23.00 per hour.

Enjoy a corporate bonus target of 5% and comprehensive employee benefits as part of T-Mobile's investment in customer service excellence.