Access Services Specialist - Evenings and Lab Ops

Shawnee-State-University; Portsmouth (OH); On-site; USD 34,000 - 42,000; Full time

Job summary

Shawnee State University is seeking a Library Specialist I - Access Services to staff the circulation desk and supervise student workers during evenings and weekends. The role also manages the 24-hour lab and enforces library policies.

Responsibilities include helping patrons with check-out, referencing questions, and ensuring OhioLINK/Interlibrary Loan procedures are followed. You will coordinate desk activities and assist with system maintenance and reporting.

Qualifications

• Knowledge of multiple software products.
• Ability to assist students, faculty, and staff with computer issues.
• Analytical skills to interpret issues, needs, and library policies.
• Interpersonal skills to provide excellent customer service to students, faculty, and the public.
• Position requires frequent stooping and lifting - able to lift 20-30 pounds to shift resources as necessary

Responsibilities

• Coordinates activities of the library service desk.
• Actively assists patrons with check-out and first-line reference questions; assists with patron record issues.
• Communicates knowledge of circulation policies and procedures including OhioLINK and Interlibrary Loan information to diverse patron populations.
• Provides initial troubleshooting and problem-solving to library patrons and transfers unresolved problems to the appropriate staff member or department.
• Has specialized knowledge of automated systems to monitor, maintain, and update patron information.
• Creates new patron records; uses Boolean search techniques for creating lists within the integrated library system; edits patron records as needed.
• Reports critical computer problems to the supervisor for UIS notification.
• Troubleshoots library equipment such as printer/photocopier, scanner, and computers.
• Coordinates and guides student employees in basic circulation duties including opening and closing procedures; checking in/out materials using the system, including OhioLINK and reserve items; proper telephone procedures; finding requested library materials; collecting money and receipt procedures; shelving books and materials.
• Maintains and applies knowledge of Library of Congress Classification System.
• Acts as backup person for OhioLINK/Interlibrary Loan procedures.
• Maintains statistics for Service Desk.
• Acts as the evening and weekend staff coordinator for the building, as scheduled.
• Performs opening and closing routines and coordinates building security and emergency procedures.
• Coordinates creation and delivery of patron notices.
• Performs other duties as assigned

Skills

Multiple software

Computer help

Analytical skills

Customer service

Lifting 20-30 lbs

Education

Associate's degree or equivalent

Tools

Integrated Library System

Job description

Shawnee State University is seeking a Library Specialist I - Access Services to staff the circulation desk and supervise student workers during evenings and weekends. The role also manages the 24-hour lab and enforces library policies.

Responsibilities include helping patrons with check-out, referencing questions, and ensuring OhioLINK/Interlibrary Loan procedures are followed. You will coordinate desk activities and assist with system maintenance and reporting.