Library Access Specialist 1

Shawnee-State-University; Portsmouth (OH); Sur place; USD 34 000 - 42 000; Plein temps

Résumé du poste

Shawnee State University is seeking a Library Specialist I - Access Services to staff the circulation desk and supervise student workers during evenings and weekends. The role also manages the 24-hour lab and enforces library policies.

Responsibilities include helping patrons with check-out, referencing questions, and ensuring OhioLINK/Interlibrary Loan procedures are followed. You will coordinate desk activities and assist with system maintenance and reporting.

Qualifications

• Knowledge of multiple software products.
• Ability to assist students, faculty, and staff with computer issues.
• Analytical skills to interpret issues, needs, and library policies.
• Interpersonal skills to provide excellent customer service to students, faculty, and the public.
• Position requires frequent stooping and lifting - able to lift 20-30 pounds to shift resources as necessary

Responsabilités

• Coordinates activities of the library service desk.
• Actively assists patrons with check-out and first-line reference questions; assists with patron record issues.
• Communicates knowledge of circulation policies and procedures including OhioLINK and Interlibrary Loan information to diverse patron populations.
• Provides initial troubleshooting and problem-solving to library patrons and transfers unresolved problems to the appropriate staff member or department.
• Has specialized knowledge of automated systems to monitor, maintain, and update patron information.
• Creates new patron records; uses Boolean search techniques for creating lists within the integrated library system; edits patron records as needed.
• Reports critical computer problems to the supervisor for UIS notification.
• Troubleshoots library equipment such as printer/photocopier, scanner, and computers.
• Coordinates and guides student employees in basic circulation duties including opening and closing procedures; checking in/out materials using the system, including OhioLINK and reserve items; proper telephone procedures; finding requested library materials; collecting money and receipt procedures; shelving books and materials.
• Maintains and applies knowledge of Library of Congress Classification System.
• Acts as backup person for OhioLINK/Interlibrary Loan procedures.
• Maintains statistics for Service Desk.
• Acts as the evening and weekend staff coordinator for the building, as scheduled.
• Performs opening and closing routines and coordinates building security and emergency procedures.
• Coordinates creation and delivery of patron notices.
• Performs other duties as assigned

Connaissances

Multiple software

Computer help

Analytical skills

Customer service

Lifting 20-30 lbs

Formation

Associate's degree or equivalent

Outils

Integrated Library System

Description du poste

JOB PURPOSE STATEMENT

Under limited supervision, the Library Specialist I - Access Services staffs the circulation desk, supervises students during evening and weekend hours. This position also manages the 24-hour lab and services independently during evening/early morning; applies library policies, standards, and procedures.

FUNCTIONS:

1. Coordinates activities of the circulation desk, including recording desk statistics.


2. Acts as the evening staff coordinator for the building, as scheduled


3. Performs other duties as assigned

DUTIES AND RESPONSIBILITIES:

1. Coordinates activities of the library service desk
   
   
   
   1. Actively assists patrons with check-out and first-line reference questions; assists with patron record issues
   
   
   2. Communicates knowledge of circulation policies and procedures including OhioLINK and Interlibrary Loan information to diverse patron populations
   
   
   3. Provides initial troubleshooting and problem-solving to library patrons and transfers unresolved problems to the appropriate staff member or department
   
   
   4. Has specialized knowledge of automated systems to monitor, maintain, and update patron information
   
   
   5. Creates new patron records; uses Boolean search techniques for creating lists within the integrated library system; edits patron records as needed
   
   
   6. Reports critical computer problems to the supervisor for UIS notification
   
   
   7. Troubleshoots library equipment such as printer/photocopier, scanner, and computers
   
   
   8. Coordinates and guides student employees in basic circulation duties including opening and closing procedures; checking in/out materials using the system, including OhioLINK and reserve items; proper telephone procedures; finding requested library materials; collecting money and receipt procedures; shelving books and materials
   
   
   9. Maintains and applies knowledge of Library of Congress Classification System
   
   
   10. Acts as backup person for OhioLINK/Interlibrary Loan procedures
   
   
   11. Maintains statistics for Service Desk
   
   
   
   


2. Acts as the evening and weekend staff coordinator for the building, as scheduled
   
   
   
   1. Performs opening and closing routines
   
   
   2. Responsible for building security and emergency procedures
   
   
   3. Coordinates creation and delivery of patron notices
   
   
   
   


3. Performs other duties as assigned

MINIMUM JOB KNOWLEDGE, SKILLS, AND ABILITIES:

1. Knowledge of multiple software products.


2. Ability to assist students, faculty, and staff with computer issues


3. Analytical skills necessary to interpret issues, needs, and library policies


4. Interpersonal skills necessary to provide excellent customer service to students, faculty, and the public


5. Position requires frequent stooping and lifting - able to lift 20-30 pounds to shift resources as necessary

MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE)

1. Associate's degree or equivalent


2. One (1) year related experience