Access Services Specialist

Albany Law; City of Albany (NY); Hybrid; USD 29,000 - 36,000; Full time

Benefits offered by this job

Health, dental, and vision

Disability coverage (employer-paid)

PSLF eligible employer

403(b) retirement plan

Life insurance (employer-paid)

On-site fitness center

Volunteer time off

Generous PTO, holidays and parental-le

Hybrid work schedule

Job summary

Albany Law School invites applications for an organized and service-minded Access Services Specialist to support interlibrary loan and circulation services in its Schaffer Law Library. You will help library patrons access materials, oversee desk shifts, and coordinate student assistants.

The role emphasizes strong attention to detail, a welcoming customer-service approach, and passion for supporting a campus community.

Qualifications

• Bachelor’s degree or associate’s degree with extensive library experience.
• Experience providing interlibrary loan services preferred.
• Strong customer service, communication, organizational, and problem-solving skills.
• Ability to manage priorities and complete detailed work accurately.
• Ability to use automated library systems and Microsoft Office, learn legal information resources and shelving systems.

Responsibilities

• Coordinate interlibrary loan borrowing and lending requests using Tipasa.
• Oversee the circulation desk during assigned shifts, maintain patron records, and issue borrowing credentials.
• Assist with hiring, training, and supervising work-study student assistants and submit their timesheets.
• Use Folio to prepare accurate courtesy and overdue notices and maintain staff and student procedures.
• Support collection organization, troubleshoot equipment, report circulation system issues, and assist with special projects.

Skills

Customer service

Communication

Organizational skills

Problem solving

Education

Bachelor’s degree

Associate’s degree with more experience

Tools

Tipasa

Folio

Microsoft Office

Job description

Albany Law School is an equal opportunity employer and actively seeks applicants who reflect the diversity of our student body, and community. We encourage applicants including first-gen professionals, women, applicants of color, LGBTQ, veterans, and other members of systemically marginalized groups.

Our Mission

Albany Law School educates and empowers lawyers and leaders through a rigorous and innovative program of study providing students with the knowledge, values, critical thinking skills, and transformational competencies necessary to become ethical and effective professionals in a rapidly changing world. Our students will promote the rule of law, equity, and access to justice in their professional pursuits and advance their careers using a sophisticated understanding of the law to improve society.

We Offer a Competitive Compensation Package & Work-Life Balance

• Comprehensive health, dental, and vision
• Employer-paid disability coverage
• Public Service Loan Forgiveness (PSLF) eligible employer
• 403(b) retirement contribution
• Employer-paid life insurance
• On-site fitness center
• Volunteer program and paid volunteer time off
• Generous paid time off, holidays and parental leave
• Hybrid work schedule available for many positions

Do you enjoy helping people connect with the resources they need to learn and succeed?

Albany Law School invites applications for an organized and service-minded Access Services Specialist to support interlibrary loan and circulation services in its Schaffer Law Library. If you bring strong attention to detail, a welcoming approach to customer service, and a passion for supporting a campus community, we'd love to hear from you.

In this role, you'll help library patrons access materials, oversee assigned circulation desk shifts, coordinate student assistants, and keep essential library services running smoothly.

Your work will include, but not be limited to:

• Coordinate interlibrary loan borrowing and lending requests using Tipasa.
• Oversee the circulation desk during assigned shifts, maintain patron records, and issue borrowing credentials.
• Assist with hiring, training, and supervising work-study student assistants and submit their timesheets.
• Use Folio to prepare accurate courtesy and overdue notices and maintain staff and student procedures.
• Support collection organization, troubleshoot equipment, report circulation system issues, and assist with special projects.

Experience/Qualifications

• Bachelor’s degree and a minimum of one year of related library experience; an associate’s degree with more extensive experience will be considered.
• Experience providing interlibrary loan services preferred.
• Strong customer service, communication, organizational, and problem-solving skills.
• Ability to manage priorities, complete detailed work accurately, and work independently.
• Ability to use automated library systems and Microsoft Office, learn legal information resources and shelving systems, and adapt to changing needs.

Compensation

The estimated salary range for this position is $20.50 - 25.50 plus comprehensive benefits package. Pay rate offered will be based on the successful candidate’s relevant experience, knowledge, skills and abilities, and in consideration of internal equity. Comprehensive benefit package includes medical, dental, vision, retirement plan with 5% employer contribution, employer paid life insurance and disability coverage and generous paid time off (PTO, volunteer time off, holidays and parental leave). We are a Public Service Loan Forgiveness eligible employer. Please note that some of these documents may be combined and uploaded as a single PDF.

Albany Law School is committed to ensuring equal opportunity and nondiscrimination in all of its employment practices, without regard to race, color, sex, pregnancy, religion, creed, national origin (including ancestry), citizenship status, physical or mental disability, age, marital status, sexual orientation, gender identity and expression, status as transgender or gender transitioning, veteran or military status (including special disabled veteran, Vietnam-era veteran, or recently separated veteran), predisposing genetic characteristics, domestic violence victim status, or any other protected category under applicable local, state, or federal law. This position is offered subject to this commitment, and candidates will be considered on the basis of merit, ability, and valid job qualifications without regard to the aforementioned characteristics.

Celebrating its 175th Anniversary, Albany Law School is located in the heart of New York’s capital, which offers unparalleled access to state and federal courts, the legislature, and a wide range of private and public employers. Join us in continuing a tradition that has produced leaders in all areas of the legal profession, across every area of law, public service, and government including two U.S. Supreme Court Justices and a President of the United States.

Albany Law School is a proud supporter of our country’s service members and their families in peace, in crisis, and in war.

Notice of Availability of Annual Security Report

Albany Law School's annual security report includes statistics for the previous three years concerning reported crimes that occurred on campus; in certain off-campus buildings or property owned or controlled by Albany Law School; and on public property within, or immediately adjacent to and accessible from the campus. The report also includes institutional policies concerning campus security, such as policies concerning sexual assault, and other matters.