ACCESS SERVICES REP, FH - ACCESS SERVICES

Froedtert ThedaCare; Menomonee Falls (WI); Hybrid; USD 23,000 - 32,000; Part time

Benefits offered by this job

Paid time off

Growth opportunity- Career Pathways & 

Career Tuition Assistance

CEU opportunities

Academic Partnership with the Medical

Referral bonuses

Retirement plan - 403b

Medical, Dental, Vision, Life Ins.

Short & Long Term Disability

Free Workplace Clinics

Employee Assistance Programs

Job summary

Froedtert ThedaCare is seeking an Access Services Representative in a hybrid role at our Woodlawn Prime 400 facility in Menomonee Falls, WI. You will handle inbound calls from patients, visitors and staff and document interactions in EPIC.

The role requires a minimum of 1 year of customer service experience, familiarity with medical terminology, and strong data-entry and Microsoft Office skills. Training and orientation support are provided; other duties may be assigned as needed.

Qualifications

• Minimum 1 year of customer service experience.
• Previous telecommunications and hospital experience preferred.
• High School diploma or equivalent preferred.

Responsibilities

• Respond to incoming calls from patients, visitors, hospital staff, clinic staff and physicians.
• Document patient calls in EPIC electronic medical record.
• Assist after-hours calls using the SPOK directory.
• Assist in orienting and training new and existing employees.
• Perform other duties as assigned.

Skills

Data entry

Organizational skills

Multi-tasking

Microsoft Office

AMCOM system

Medical terminology

Education

High School diploma or equivalent

Tools

Epic EMR

SPOK directory

Job description

#BeHere

Location: US:WI:MENOMONEE FALLS at our WOODLAND PRIME 400 facility.

This job is HYBRID.

FTE: 0.800000

Standard Hours: 8.00

Shift: Shift 2

A Monday 1300-2130 A Tuesday 1300-2130 A Wednesday 1530-2130 A Thursday 1530-2130 A Friday 1530-2130 A Saturday off A Sunday off B Monday off B Tuesday 1300-2130 B Wednesday 1530-2130 B Thursday 1300-2130 B Friday 1300-2130 B Saturday off B Sunday off Holidays: Yes, 2 major/2 observed Weekends: No

Job Summary:

The Access Services Representative responds to incoming calls from both internal and external callers which may include, but are not limited to, patients, visitors, hospital staff, clinic staff, and physicians. Patient calls to the After Hours Answering Service are documented using an encounter in EPIC, the electronic medical record. After-hours answering service for Home Care Medical and Horizon Home Care & Hospice patient calls are completed using the SPOK directory. Assistance is also provided to other work groups as needed. Assists in orienting and training new and existing employees. Other duties as assigned.

Other information:

• EXPERIENCE REQUIRED: A minimum of 1 year of customer service experience is required.
• EXPERIENCE PREFERRED: Previous telecommunications and hospital experience is preferred.
• EDUCATION REQUIRED: None
• EDUCATION PREFERRED: High School diploma or equivalent is preferred.
• TRAINING REQUIRED: None
• TRAINING PREFERRED: None
• SPECIAL SKILLS REQUIRED: Strong data entry, organizational and multi-tasking skills is required. Demonstrates a solid working knowledge of the communication devices and software with thorough understanding of the AMCOM system. Familiarity with the general usage and spelling for specific medical terminology. Proficient in the use of Microsoft Office products.
• SPECIAL SKILLS PREFERRED: Experience with the Electronic Medical Record, Epic is a plus.
• LICENSURE REQUIRED: None
• LICENSURE PREFERRED: None

Perks & Benefits At Froedtert Health

• Paid time off
• Growth opportunity- Career Pathways & Career Tuition Assistance, CEU opportunities
• Academic Partnership with the Medical College of Wisconsin
• Referral bonuses
• Retirement plan - 403b
• Medical, Dental, Vision, Life Insurance, Short & Long Term Disability, Free Workplace Clinics
• Employee Assistance Programs, Adoption Assistance, Healthy Contributions, Care@Work, Moving Assistance, Discounts on gym memberships, travel and other work life benefits available

The Froedtert & the Medical College of Wisconsin regional health network is a partnership between Froedtert Health and the Medical College of Wisconsin supporting a shared mission of patient care, innovation, medical research and education. Our health network operates eastern Wisconsin's only academic medical center and adult Level I Trauma center engaged in thousands of clinical trials and studies. The Froedtert & MCW health network, which includes ten hospitals, nearly 2,000 physicians and more than 45 health centers and clinics draw patients from throughout the Midwest and the nation.

We are proud to be an Equal Opportunity Employer who values and maintains an environment that attracts, recruits, engages and retains a diverse workforce. We welcome protected veterans to share their priority consideration status with us at 262-439-1961. We maintain a drug-free workplace and perform pre-employment substance abuse testing. During your application and interview process, if you have a need that requires an accommodation, please contact us at 262-439-1961. We will attempt to fulfill all reasonable accommodation requests.