Access Services Night Manager

VILLANOVA UNIVERSITY; Rosemont (PA); On-site; USD 17,047 - 24,280; Part time

Job summary

VILLANOVA UNIVERSITY seeks a dedicated Access Services Night Manager to support the Falvey Library. In this role, you will independently manage library desk services during late night hours, supervise undergraduate student staff, and assist patrons with research and technology.

The ideal candidate is a current graduate student at Villanova, with excellent communication skills and the ability to work independently. A passion for customer service and technology troubleshooting will be essential as you navigate the challenges of library management during off-peak hours.

This position offers a wage rate of $15.00/hour.

Qualifications

• Graduate student at Villanova University.
• Excellent verbal and written communication skills.
• Ability to work independently and make decisions.
• Experience with hardware and software troubleshooting.

Responsibilities

• Manage library desk services during late night and weekends.
• Supervise undergraduate student staff.
• Provide research assistance, library policy knowledge, and tech support.
• Conduct closing procedures and communicate with Public Safety.

Skills

Communication skills

Customer service experience

Technology troubleshooting

Attention to detail

Decision-making

Education

Currently enrolled graduate student

Tools

PCs

Printers

Scanners

Library software

Job description

Access Services Night Manager

Position Summary: Access Services Night Managers provide supervisory support to the Access Services department of Falvey Library. Night Managers are responsible for conducting the following tasks and procedures.

• Manage library desk services independently during late night hours (Sunday – Thursday) and weekend hours.
• Supervise and manage undergraduate student desk staff.
• Conduct circulation services, including supervisor policy overrides as needed.
• Provide basic to intermediate research assistance; conduct and interpret library catalog searches; refer patrons to subject librarian research services.
• Acquire and maintain knowledge of library policies; make informed decisions based on library policies, precedents, and operations.
• Assist with holds and interlibrary loan processing. Conduct additional library tasks as assigned.
• Assist patrons with library technology. Maintain and troubleshoot public printers, microfilm scanners, and book scanner technology. Maintain and troubleshoot service desk computers and technology.
• Assist patrons with computer hardware and software problems; refer patrons to UTS as needed.
• Respond to patron complaints and library disruptions, contact Public Safety and Access Services staff as needed.
• Report desk activities, situations, and issues that require follow-up to Service Desk Coordinators or appropriate Access Services staff.
• Conduct closing procedures: secure library collections and materials, shut down and secure department areas, conduct preliminary closing walkthroughs, contact Public Safety for final closing walkthroughs.
• Contact Public Safety for facilities, custodial, and emergency services, such as building maintenance or safety concerns.

Requirements

• Must be a currently enrolled graduate student at Villanova University.
• Excellent verbal and written communication skills; strict attention to detail and reliability are required.
• Ability to work and make decisions independently required.
• Ability to perform repetitive tasks with great accuracy and consistency required.
• Excellent interpersonal skills; able to handle difficult situations; customer service experience preferred.
• Experience using hardware (laptops, PCs, printers, scanners, mobile devices), software (Windows, Mac, web browsers, Novasis, Webmail, Brightspace), and wireless network access preferred.
• Familiarity with the library’s catalog, journals, databases and web search engines preferred.

Additional Information

Semester Library Service Hours:

• Monday – Thursday: 8am – 12am
• Friday: 8am – 5pm
• Saturday: 9am – 5pm
• Sunday: 12pm – 12am
• Building Wildcard Access: 24/7

Physical Demands Summary:

• Prolonged sitting, standing, and walking for up to 4 hours at a time; frequent bending and lifting; able to lift 30 lbs. of library materials while moving/walking; pushing and pulling a book truck (4 wheels) of library materials weighing between 50 and 100 lbs.; ability to climb several flights of stairs on an occasional basis.

Wage Rate: $15.00/hour