Access Services Evening Supervisor - Kent Library

Southeast Missouri State University; Cape Girardeau (MO); On-site; USD 42,000 - 52,000; Full time

Job summary

Southeast Missouri State University seeks an Access Services Evening Supervisor for Kent Library, a full-time, 10-month professional position. This role oversees evening operations, opens/closes the building, trains and supervises staff, and ensures safe, friendly user services for students, faculty, staff and community visitors.

Working August–May with Sunday 1:00pm–9:00pm and Mon–Thu 2:00pm–11:00pm shifts, the supervisor leads library services, supports borrowing and reserves, provides

Qualifications

• Bachelor’s Degree from an accredited college or university.
• Minimum two years of work experience in a library; Public services experience a plus.
• Experience providing user services.
• Experience with employee training or supervision.
• Evidence of effective interpersonal, verbal and written communication skills.
• Ability to organize work effectively and handle multiple tasks with frequent interruptions.
• Demonstrated initiative, flexibility and ability to work well as a team member and individually.
• Strong analytical and problem-solving skills, good attention to detail and a high level of accuracy.
• Ability to lead or participate in project planning, implementation and completion.
• Proficiency using computers in a work setting and experience with Microsoft Word and Excel.
• Basic understanding of resource sharing among libraries.
• Demonstrated experience and understanding of customer service.

Responsibilities

• Train, supervise and evaluate the Library Assistant IIs and student employees.
• Provide excellent,courteous, friendly user services.
• Ensure the safety and security of library users, resources and spaces.
• Facilitate user access to library services, resources, spaces and resource sharing.
• Provide nighttime reference and research assistance.
• Lead and participate in special projects as requested.
• Manage and maintain Kent Library’s circulating, periodicals and reserve collections.
• Participate in borrowing and lending resource sharing activitiesShare responsibility for building and facilities coordination.
• Create and maintain digital learning materials; such as library guides.
• Serve on library and university committees.

Skills

Customer service

Supervision

Teamwork

Communication skills

Multitasking

Problem solving

Education

Bachelor's Degree

Tools

Microsoft Word

Excel

Job description

Access Services Evening Supervisor

Kent Library

Full-Time, full benefits

10-Month Professional Position

Working August - May, Sunday: 1:00pm – 9:00 p.m. and Monday – Thursday: 2 p.m. - 11:00pm (off June–July)

Note: Work hours differ fall and spring breaks, winter intersession and when there are no classes.

Access Services manages Kent Library’s primary user service points. The Access Services evening supervisor provides leadership in establishing and ensuring excellent student, faculty, staff and community guest user services. The evening supervisor is responsible for effective and efficient unit management and operations; including training, supervising and evaluating unit staff. The supervisor is responsible for opening, staffing, and closing the building, and for user and staff safety and security during regular and extended hours. Day-to-day operations include providing courteous, friendly user services; assisting users in finding information and lending/borrowing activities; and organizing and maintaining the Library’s circulating collections. Access Services staff may be required to work during poor weather conditions as Kent Library is an essential university service.

Primary Responsibilities

• Train, supervise and evaluate the Library Assistant IIs and student employees
• Provide excellent,courteous, friendly user services
• Ensure the safety and security of library users, resources and spaces
• Facilitate user access to library services, resources, spaces and resource sharing
• Provide nighttime reference and research assistance
• Lead and participate in special projects as requested
• Manage and maintain Kent Library’s circulating, periodicals and reserve collections
• Participate in borrowing and lending resource sharing activitiesShare responsibility for building and facilities coordination
• Create and maintain digital learning materials; such as library guides
• Serve on library and university committees

• Bachelor’s Degree from an accredited college or university
• Minimum two years of work experience in a library; Public services experience a plus
• Experience providing user services
• Experience with employee training or supervision
• Evidence of effective interpersonal, verbal and written communication skills
• Ability to organize work effectively and handle multiple tasks with frequent interruptions
• Demonstrated initiative, flexibility and ability to work well as a team member and individually
• Strong analytical and problem-solving skills, good attention to detail and a high level of accuracy
• Ability to lead or participate in project planning, implementation and completion
• Proficiency using computers in a work setting and experience with Microsoft Word and Excel
• Basic understanding of resource sharing among libraries
• Demonstrated experience and understanding of customer service

To ensure full consideration, application materials must be received by October 30, 2026. The position is available immediately and will remain open until filled.

About Southeast Missouri State University (SEMO): Founded in 1873 and accredited by the Higher Learning Commission, Southeast Missouri State University provides student-centered education and experiential learning with a foundation of liberal arts and sciences, embracing a tradition of access, exceptional teaching and commitment to student success that significantly contributes to the development of the region and beyond. SEMO values access to high quality, affordable education with a broadly representative student body, faculty and staff that respects and celebrates a diverse learning community in a global society.

Information about Kent Library can be found at: https://library.semo.edu