Desk Clerk - Library

Eau Claire, City of (WI); Eau Claire (WI); On-site; USD 19,000 - 27,000; Part time

Benefits offered by this job

Paid floating holiday

Job summary

Desks Clerk positions at L.E. PHILLIPS MEMORIAL PUBLIC LIBRARY involve welcoming patrons, assisting with checkouts, and processing library cards.

You will help with materials, payments, and room reservations while maintaining a friendly, efficient front desk presence in a fast-paced public library. The roles are part-time, nonexempt, averaging 19 hours per week, with a starting wage of $16.61 per hour and paid floating holiday.

Qualifications

• High school graduate or equivalent is required.
• Experience in general computing, hardware, software and Microsoft Office is required. Experience in library automation is preferred.

Responsibilities

• Welcomes library customers and assists with services and policies.
• Checks materials in using Automated Materials Handler and handles book returns.
• Assists with self-checkout and troubleshooting.
• Processes renewals, reserves, overdue items, fines and payments.
• Processes applications and address changes in a multi-library system.
• Maintains organization of materials and supports meeting room use.

Skills

Excellent customer service

Positive relationships

Independent work

Prioritize and multitask

Attention to detail

Follow library procedures

Education

High school graduate or equivalent

Tools

Microsoft Office

Library automation

Job description

Do you love helping people and connecting them with the resources they need? The L.E. Phillips Memorial Public Library is currently seeking two enthusiastic and detail-oriented Desk Clerks who have a passion for public service to work at the Library’s front desk. As a Desk Clerk, you will assist customers by checking materials in and out, processing library card applications, and transferring library materials between customers and shelves and SO MUCH MORE. The L.E. Phillips Memorial Public Library is looking for candidates that will work independently with minimal direction, follow procedures, prioritize and multi-task, be a reliable team player with a strong commitment to customer service, and work in a fast-paced environment.

These are part-time non-exempt positions, averaging 19 hours per week. The starting wage is $16.61 per hour and includes paid floating holiday. The proposed schedule includes a variety of daytime and evening hours, including 1 out of 3 Saturdays from 9AM-5PM.

Application deadline is Wednesday, October 28, 2026 at 8:00 a.m.

L.E. PHILLIPS MEMORIAL PUBLIC LIBRARY

Job Description

DEPARTMENT: Library

TITLE: Desk Clerk

DIVISION: Circulation Services

REPORTS TO: Circulation Services Manager

DATE: April 2026

STATUS: Nonexempt

SUMMARY

Under general supervision, this position exists to perform customer service, public desk and clerical tasks that maintain the efficient flow of materials through Circulation Services.

EDUCATION/EXPERIENCE/TESTING REQUIREMENTS

• High school graduate or equivalent is required.
• Experience in general computing, hardware, software and Microsoft Office is required. Experience in library automation is preferred.

QUALIFICATIONS

• Excellent customer service skills including poise in stressful situations
• Ability to establish and maintain positive, effective working relationships with staff and the public.
• Ability and initiative to work independently and efficiently with minimal direction. Ability to prioritize and multitask.
• Strong attention to detail and ability to work accurately.
• Ability to follow Library policies and procedures.

ESSENTIAL FUNCTIONS

The following are the regular duties for this position. These duties are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provides a welcoming presence for library customers. Assists customers in using library services, finding library materials and understanding library policies and procedures.
• Checks materials in using Automated Materials Handler. Empties book returns on site. Provides basic troubleshooting of the Automated Materials Handler.
• Assists customers in using the self-checkouts. Troubleshoots the self-checkout machines when needed.
• Follows procedures for renewals, reserves, overdue materials, fines, and claimed returned materials. Processes customer payments.
• Processes customer applications, address changes, and other circulation tasks in a multi-library system according to procedures.
• Prints, sorts, searches, processes, distributes, and troubleshoots daily paging slips according to procedures.
• Fills, packs, and lifts courier bins and maneuvers full library carts and dollies.
• Assists in work flow process when staff is out sick, on leave, or to enable the completion of daily duties or assigned task.
• Contributes to an orderly and visually appealing library through the shelving of materials and light cleaning, including dusting.
• Communicates effectively, professionally and honestly with all Library staff and Library visitors, including both written and verbal communications, following Library procedures as needed.
• Assists customers in using meeting rooms, including making reservations, checking and checking out of rooms and using meeting room technology. Helps with library program set up as directed.
• Maintains prompt, predictable, and regular physical attendance.
• Responsible for maintaining a safe, secure, and orderly public space within the library building and grounds.
• Contributes to a positive, team-oriented work environment by being helpful, respectful, and approachable to both staff and the public.

NONESSENTIAL FUNCTIONS

The following are nonessential functions for this position. Other duties may be assigned.

• Serves on staff committees.
• Participates in special events or outreach, as assigned.
• Participates in professional development activities.
• Completes deliveries and vehicle transportation as needed.

WORK ENVIRONMENT/PHYSICAL DEMANDS

Frequent lifting, carrying, pushing, and/or pulling of 25-50 pounds is required. The employee must occasionally move (pull or push) book trucks with up to 150 pounds of materials. Frequent and repeated walking, standing, sitting, climbing, reaching, bending, squatting, and twisting motions are required.

LANGUAGE SKILLS

Must be able to read, write, give, follow, and comprehend verbal and written instructions. Must have effective oral and written communication skills to communicate productively with staff and customers.

SUPERVISION/DIRECTION RECEIVED:

• Circulation Services Manager
• Circulation Services Supervisor
• Assistants, Circulation Services