Access & Scheduling Strategist: Smart Patient Journeys

Nemours-Children; Jacksonville (FL); On-site; USD 75,000 - 110,000; Full time

Job summary

Nemours seeks an Access Strategist to join our Jacksonville, Florida team. This role shapes how patients begin their care journey by guiding them to the right provider, location, and appointment type at the right time.

You will lead scheduling decision trees, collaborate with clinical, operational, and IT teams, and advance self-service scheduling while ensuring a seamless patient and staff experience.

Qualifications

• Bachelor’s degree required.
• Minimum of six (6) months of experience required; three (3) to five (5) years of healthcare experience preferred, with an emphasis on patient access.
• Demonstrated experience designing, documenting, and implementing workflows, policies, and procedures.

Responsibilities

• Design and lead the development of smart scheduling decision trees that guide patients and schedulers to the right visit type, provider, location, and referral pathway.
• Create clear governance practices for scheduling logic, including intake, review, approval, version control, and ongoing maintenance.
• Build practical documentation, standards, and training resources that make decision-supported scheduling easy to understand, adopt, and sustain.
• Serve as a trusted subject matter expert for decision-supported scheduling, helping teams navigate change and continuously improve access workflows.
• Partner with Epic Scheduling and MyChart build teams to ensure scheduling tools are configured accurately and work reliably for both staff and patient self-scheduling.
• Use performance trends, access data, and stakeholder feedback to identify gaps, reduce variation, and recommend enhancements that improve utilization and lead time.
• Support the creation and refinement of educational materials and training programs that equip staff and stakeholders for successful adoption.
• Perform other duties as assigned.

Skills

Workflow design

Documentation

Policy implementation

Stakeholder collaboration

Education

Bachelor’s degree

Tools

Epic Scheduling

MyChart

Job description

Nemours seeks an Access Strategist to join our Jacksonville, Florida team. This role shapes how patients begin their care journey by guiding them to the right provider, location, and appointment type at the right time.

You will lead scheduling decision trees, collaborate with clinical, operational, and IT teams, and advance self-service scheduling while ensuring a seamless patient and staff experience.