Access & Scheduling Manager | Patient Care Operations

Think Aksarben; Omaha (NE); On-site; USD 55,000 - 75,000; Full time

Job summary

Think Whole Person Healthcare in Omaha, NE seeks an Access Manager to oversee scheduling and PAR teams, ensuring legendary customer service and efficient operations.

This role emphasizes strong people leadership, scheduling optimization, HIPAA compliance, and collaboration with clinical and administrative staff. A bachelor’s degree is preferred, with at least three years in healthcare scheduling and supervisory experience.

Qualifications

• Associate degree or equivalent experience required; bachelor’s degree preferred.
• Minimum of three years of experience in the healthcare industry, preferably in scheduling with progressive responsibility including supervisory experience.
• Experience with Electronic Health Records (EHR) systems and scheduling software.

Responsibilities

• Manage selection, training, department orientation, development and performance evaluation of all scheduling team employees.
• Direct and coordinate daily operations of teams, ensuring adherence to workflows, efficiency, documentation standards and customer service expectations.
• Monitor clinical demand, reallocate resources, and implement new procedures or workflows as needed.
• Maintain proficiency in all service areas to be an effective clinical resource.
• Monitor practice management systems to accommodate provider schedules and changes in appointment types.
• Participate in quality improvement initiatives and adjust operations to meet or exceed quality benchmarks.
• Ensure compliance with HIPAA, OSHA and other regulations; contribute to management team.
• Translate guidelines into concrete actions and work independently or in a team.

Skills

Healthcare knowledge

Team management

Coaching & training

Patient service

EHR software

Scheduling software

Communication

Multitasking

Professional demeanor

Education

Associate degree or equivalent experience

Bachelor's degree preferred

Tools

Office software

Job description

Think Whole Person Healthcare in Omaha, NE seeks an Access Manager to oversee scheduling and PAR teams, ensuring legendary customer service and efficient operations.

This role emphasizes strong people leadership, scheduling optimization, HIPAA compliance, and collaboration with clinical and administrative staff. A bachelor’s degree is preferred, with at least three years in healthcare scheduling and supervisory experience.