Access Manager – Internal Only

Think Aksarben; Omaha (NE); On-site; USD 55,000 - 75,000; Full time

Job summary

Think Whole Person Healthcare in Omaha, NE seeks an Access Manager to oversee scheduling and PAR teams, ensuring legendary customer service and efficient operations.

This role emphasizes strong people leadership, scheduling optimization, HIPAA compliance, and collaboration with clinical and administrative staff. A bachelor’s degree is preferred, with at least three years in healthcare scheduling and supervisory experience.

Qualifications

• Associate degree or equivalent experience required; bachelor’s degree preferred.
• Minimum of three years of experience in the healthcare industry, preferably in scheduling with progressive responsibility including supervisory experience.
• Experience with Electronic Health Records (EHR) systems and scheduling software.

Responsibilities

• Manage selection, training, department orientation, development and performance evaluation of all scheduling team employees.
• Direct and coordinate daily operations of teams, ensuring adherence to workflows, efficiency, documentation standards and customer service expectations.
• Monitor clinical demand, reallocate resources, and implement new procedures or workflows as needed.
• Maintain proficiency in all service areas to be an effective clinical resource.
• Monitor practice management systems to accommodate provider schedules and changes in appointment types.
• Participate in quality improvement initiatives and adjust operations to meet or exceed quality benchmarks.
• Ensure compliance with HIPAA, OSHA and other regulations; contribute to management team.
• Translate guidelines into concrete actions and work independently or in a team.

Skills

Healthcare knowledge

Team management

Coaching & training

Patient service

EHR software

Scheduling software

Communication

Multitasking

Professional demeanor

Education

Associate degree or equivalent experience

Bachelor's degree preferred

Tools

Office software

Job description

Access Manager Full Time Monday Friday

CORE VALUE COMMITMENT In common mission our teams work together with our patients at the center We strive to continuously improve We value one anothers diversity of talent experience and perspective We each contribute to something bigger than ourselves while promoting integrity belonging and collaboration

JOB SUMMARY

The Access Manager is responsible for managing and coordinating the various functions of the scheduling and PAR teams This individual must promote effective communication teamwork execution and efficiency to support the clinical and administrative duties of the department including the delivery of legendary customer service to each patient

ESSENTIAL JOB FUNCTIONS

• Responsible for selection training department orientation development and performance evaluation of all scheduling team employees


• Direct and coordinate daily operations of teams by ensuring adherence to established workflows efficiencydocumentation standards and customer services expectations


• Monitor clinical demand and as needed reallocate resources andor implement new procedures or workflowsResearch and provide guidance on escalated issues from providers clinical staff and patients in a timely manner and implement changesadjustments as required


• Maintain proficiency in all services areas to be an effective clinical resource


• Monitor and manipulate practice management system to accommodate providers schedules addmodify appointment types and other changes as demand requires


• Maintain proficiency in all services areas to be an effective resource


• Participate in the establishment of quality improvement initiatives and adjust operations to meetexceed quality benchmarks


• Ensure compliance with all departmental and organizational policies in addition to localstatefederal regulations HIPAA OSHA etc


• Participate as an active member of the management team

KNOWLEDGE SKILLS & ABILITIES

• Knowledge of healthcare industry preferably in a hospital or large clinic setting


• Skill in managing coaching and training staff


• Skill in de escalating tense situations such as patient complaints


• Skill in using a computer and a variety of software including Electronics Health Records EHR software scheduling software Word Excel Access and Outlook


• Skill in communicating in a professional manner both verbally and in writing


• Skill in managing multiple priorities and delegating as needed


• Ability to convey professional demeanor and sound judgment in dealing with patients care protecting patient privacy and confidentiality


• Ability to translate general administrative guidelines into specific action


• Ability to work independently and in a team environment


• Ability to build relationships and motivate teams


• Ability to work flexible hours


• Ability to be a good representative of think

EDUCATION & EXPERIENCE

Associate degree or equivalent experience required bachelors degree preferred Minimum of three years of experience in the healthcare industry preferably in scheduling with progressive responsibility including previous supervisory experience required One year minimum of experience with Electronic Health Records EHR required NOTE The information above is a reflection of the general nature of job duties From time to time additional duties may be assigned

Think Whole Person Healthcare is an Equal Opportunity Employer