Access Optimization Lead: Scheduling & Patient Experience

Henry Ford Health; Detroit (MI); On-site; USD 90,000 - 120,000; Full time

Job summary

Henry Ford Health in Detroit is seeking an Access Optimization Consultant to lead scheduling improvement initiatives and design core system scheduling algorithms. You will work with stakeholders to develop system-wide policies and integrate scheduling design into patient portals for digital scheduling initiatives.

Applicants should have a Bachelor's degree in a related field and at least 4 years in healthcare or data analytics, plus strong MS Excel skills and problem-solving abilities.

Qualifications

• Bachelor's degree in a related field (e.g., business, engineering, healthcare administration).
• Four (4) years of relevant experience in healthcare, data analysis, project management, or related fields.
• Proficiency in MS Excel and problem-solving approaches.

Responsibilities

• Lead and collaborate on access improvement efforts, including scheduling algorithm design.
• Develop and update system scheduling design policies with stakeholder teams.
• Implement system standards to enhance accuracy and efficiency in patient access channels.
• Integrate scheduling build into patient portals to support digital scheduling initiatives.
• Apply improvement methodologies (e.g., lean six sigma, agile) to address process inefficiencies.
• Work with cross-functional teams to ensure consistent, patient-friendly processes.

Skills

Problem solving

MS Excel

Education

Bachelor's degree in related field

Tools

SQL

Power BI

MS Visio

Job description

Henry Ford Health in Detroit is seeking an Access Optimization Consultant to lead scheduling improvement initiatives and design core system scheduling algorithms. You will work with stakeholders to develop system-wide policies and integrate scheduling design into patient portals for digital scheduling initiatives.

Applicants should have a Bachelor's degree in a related field and at least 4 years in healthcare or data analytics, plus strong MS Excel skills and problem-solving abilities.