Access Navigator Supervisor- CBHC

Behavioral Health Network, Inc (BHN); Worcester (MA); On-site; USD 48,000 - 55,000; Full time

Benefits offered by this job

Purpose-Driven Work

Professional Growth

Supportive Team Culture

Stability & Opportunity

Comprehensive Benefits

Certified Great Place to Work

Job summary

Behavioral Health Network, Inc (BHN) is seeking an Access Navigator Supervisor to lead the CBHC Access team in Western Massachusetts. This role focuses on supervision, staff development, and ensuring timely access to behavioral health services for diverse populations.

The position requires a high school diploma with 3–5 years in healthcare and at least 3 years in behavioral health or care-management settings, plus prior supervisory experience.

Qualifications

• High school diploma and 3–5 years in related healthcare field required.
• At least 3 years experience with behavioral health or care-management populations.
• Previous supervisory experience required.
• Strong communication and organizational skills.
• Ability to work with diverse populations.

Responsibilities

• Provide supervision, training, guidance, and performance feedback to Access Navigators and staff.
• Coach team members on engagement, enrollment, and care-management connections.
• Collaborate with program leadership to ensure timely access to care.
• Serve as liaison across BHN levels of care and connect individuals to internal/external resources.
• Monitor caseloads, engagement activity, referrals, and documentation in EHRs.
• Analyze performance indicators and support improvement plans with program director.
• Ensure department goals and staffing requirements are met.
• Participate in hiring, onboarding, and staff development.
• Address employee performance with coaching and disciplinary actions as needed.
• Provide case consultation and staff education related to behavioral health.
• Participate in on-call rotation and other supervisory duties.

Skills

Supervisory experience

Healthcare experience

Communication skills

Organizational skills

Cultural responsiveness

Education

High school diploma

Associate degree preferred

Tools

Electronic Health Records (EHR)

Job description

Behavioral Health Network (BHN) is a leading statewide provider of behavioral health services and a Certified Great Place to Work. Since 1938, BHN has helped individuals, families, and communities thrive through compassionate, high-quality care and support. With deep roots in Western Massachusetts and a growing presence in communities throughout the state, we are currently seeking an Access Navigator Supervisor to join our CBHC Access team and help advance our mission of empowering people to live healthier, more fulfilling lives.

What We Offer

• Purpose-Driven Work – Make a meaningful impact in the lives of individuals, families, and communities throughout Western Massachusetts.
• Professional Growth – Access ongoing training, mentorship, career development, and advancement opportunities across one of the region's largest behavioral health organizations.
• Supportive Team Culture – Join a collaborative workplace guided by our HEART values: Humanity, Empowerment, Accountability, Respect, and Teamwork.
• Stability & Opportunity – Build your career with a well-established organization serving Western Massachusetts since 1938.
• Comprehensive Benefits – Generous PTO, 403(b), educational assistance, medical, dental, vision, employee assistance programs, and more.
• Certified Great Place to Work – Work for an organization recognized for creating a positive and engaging employee experience.

What You Will Do

• Provide effective supervision, training, guidance, consultation, support, and performance feedback to Access Navigators and Access Navigator Supervisor I staff.
• Coach team members on strategies that increase engagement, enrollment, and successful connection to care-management and other appropriate behavioral health services.
• Collaborate with the Access Navigation Program Director, Navigation Supervisors, Access Center clinical staff, and other BHN programs to ensure timely, efficient, and high-quality access to care.
• Serve as a liaison across BHN levels of care and help staff connect individuals with appropriate internal services, external providers, and community resources.
• Monitor caseloads, engagement activity, referrals, enrollment outcomes, and timely documentation in applicable electronic health records to promote accountability and service quality.
• Organize and analyze key performance indicators, identify trends or barriers, and partner with the Program Director on performance-improvement plans when CBHC expectations are not met.
• Ensure department goals, CBHC performance specifications, staffing requirements, and position-specific expectations are consistently met.
• Participate in hiring, onboarding, orientation, training, scheduling, team meetings, and ongoing development of Access Navigation staff.
• Address employee-performance concerns appropriately, including coaching, documentation, progressive discipline, and participation in disciplinary actions in accordance with BHN guidelines.
• Provide case consultation and formal or informal staff education related to behavioral health, medical concerns, care management, and other needs affecting individuals served.
• Participate in the Access Navigation on-call rotation and complete other supervisory or administrative responsibilities as needed.

Who You Are

• High school diploma and three to five years of experience in a related healthcare field required; associate degree preferred.
• At least three years of experience working with behavioral health, care-management, or related populations required.
• Previous supervisory experience required.
• Knowledge of mental health conditions, the relationship between behavioral and physical health needs, substance-use conditions, healthcare systems, and care management.
• Demonstrated ability to lead and develop staff, interpret performance data, manage caseload and workflow expectations, and implement effective performance-improvement strategies.
• Working knowledge of community resources, referral processes, electronic health records, internet tools, word-processing applications, and email systems.
• Professional demeanor and strong telephone, customer-service, verbal, and written communication skills when working with individuals served, families, providers, and care teams.
• Strong organization, time management, conflict-resolution, critical-thinking, problem-solving, and decision-making skills in a fast-paced environment.
• Cultural responsiveness and the ability to build trust and provide high-quality service to individuals and colleagues from diverse backgrounds and with complex needs.

We Hire for HEART!

Since 1938, BHN has delivered high-quality, culturally responsive behavioral health care, building deep roots in Western Massachusetts while expanding our impact in communities throughout the state. Our core values—Humanity, Empowerment, Accountability, Respect, and Teamwork—guide how we lead, serve, and support one another. If you’re ready to bring your skills and experience to a mission-driven organization where your work can make a meaningful difference, we’d love to hear from you.

Salary Range: $47,840-$55,000