Access Driver

Go METRO; Cincinnati (OH); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

Transportation Pass

Job summary

Go METRO is seeking an Access Driver in Cincinnati to provide safe and reliable transportation for riders with disabilities. No CDL required. Responsibilities include operating a passenger coach, fare collection, and assisting riders with mobility needs.

Ideal candidates are strong multitaskers with excellent customer service. Training included; pay starts at $19/hour during training, $20.50/hour after, top pay at $28.75/hour, and a $2,000 hiring bonus (taxes deducted).

Qualifications

• High School Graduate or GED.
• Must be 21+ years old at hire.
• Experience driving large vehicles preferred but not required.
• Customer Service experience preferred.
• Experience with people with disabilities preferred but not required.
• Clear communication skills (verbal, writing, non-verbal).
• Ability to read a map and multitask.
• Clean driving record with minimal points and no suspensions in last 7 years.

Responsibilities

• Operate passenger coach on demand as scheduled.
• Pre and post-inspect coach; report safety/maintenance issues.
• Observe safe operating practices at all times.
• Operate wheelchair and scooter lifts; secure mobility aids.
• Answer passenger questions, provide information, handle difficult passengers.
• Document essential trip information as needed.
• Assist passengers with disabilities on/off the vehicle.
• Collect fare media; assist with electronic fare applications.

Skills

Customer Service

Reading maps

Multi-tasking

Excellent communication

Defensive driving

Education

GED

Job description

Go METRO

Access Driver

Pay: While in training, trainees make $19.00/ HR. After training, Drivers are paid $20.50/ HR. Top pay for this position is $28.75/ HR. New Drivers are eligible to earn a $2000 hiring bonus, less applicable taxes, paid out in two installments.

Benefits: Comprehensive Health, Vision, & Dental Insurance (90 days after employment), Free Transportation Pass & Discounted Dependent Passes, and Retirement Benefits

Metro is seeking Access Drivers to provide safe, reliable, and efficient transportation for our customers with disabilities. Access Drivers are not required to have or earn a Commercial Driver's License for this role. Ideal candidates for our Access Driver position will be strong multi-taskers with the ability to operate our bus, collect fares, drive defensively, and provide excellent customer service to our riders.

JOB DUTIES

• Operate passenger coach on demand as scheduled.
• Pre and post-inspect coach to detect and report safety or maintenance problems.
• Observe safe operating practices at all times.
• Operate wheelchair and scooter lifts as needed; safely and properly secure mobility aids.
• Answer passenger questions and requests, furnish accurate information, and appropriately deal with disorderly or unruly passengers.
• Document and record essential trip information as needed.
• Assist passengers with disabilities on and off the vehicle
• Manually collect fare media, cash and/or assist with electronic fare application usage.
• Report mechanical defects, accidents, road hazards, personal or passenger injuries to dispatch,
• Supervisor or maintenance personnel
• Operate a two way radio as needed.
• Attend monthly safety meetings and other on-going trainings as presented.
• Provide exemplary customer service at all times.
• Perform other duties as assigned or required.

POSITION QUALIFICATIONS

• High School Graduate or General Education Degree (GED)
• Must be 21 years of age at time of hire
• Experience driving large vehicles preferred, but not required
• Customer Service experience preferred
• Experience working with people with disabilities preferred, but not required
• Competency Statement(s) Communications
• Excellent verbal, writing and non-verbal skills.
• Customer Focus - Excellent problem-solving skills and a desire to exceed customer expectations.
• Leadership - Energetic, innovative self-starter, committed to continuous improvement and creative problem solving.
• Professional Integrity - Exhibits and values commitment, leadership, accountability, diversity, honesty, fiscal responsibility, and the ability to maximize resources.
• Proficiency - Able to multi-task
• Must be able to read a map
• Less than 4 points on driving record
• No driver's license suspensions in last 7 years
• Must pass background check, Department of Transportation (DOT) physical examination and
• Drug/Alcohol testing
• Must pass Customer Service and Safety assessment
• Excellent problem solving and customer service skills

PHYSICAL DEMANDS
Physical Abilities

• Walk short distances (F)
• Sit for periods of time while driving route(C)
• Operate the passenger coach (C)
• Reach Outward with arms or legs for operation of the passenger coach (C)
• Reach Above Shoulder when necessary to operate the passenger coach (O)
• Climb stairs on and off bus (O)
• Squat or Kneel to secure mobility aids when necessary (F)
• Bend to secure mobility aids when necessary (F)
• Push/Pull mobility aids when necessary (O)
• Stand (O)

N (Not Applicable) Activity is not applicable to this occupation.

O (Occasionally) Occupation requires this activity up to 33% of the time (0 – 2.5+ hrs/day)

F (Frequently) Occupation requires this activity from 33% - 66% of the time (2.5 – 5.5+ hrs/day)

C (Constantly) Occupation requires this activity more than 66% of the time (5.5+ hrs/day)

Equal Employment Opportunity Statement

Metro is an Equal Opportunity/affirmative Action employer. We provide equal employment opportunities to all qualified employees and applicants for employment without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability or any other legally protected status. We prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits, training, termination, promotions, or any other condition of employment or career development.

Equal employment opportunity, including veterans and individuals with disabilities.