On Demand Driver - Full Time

cata; North Little Rock (AR); On-site; USD 19,286 - 27,468; Full time

Benefits offered by this job

Advancement opportunities

Health insurance

Disability & life

Retirement plan

Paid time off

In-house training

Transit passes

Bi-weekly pay

Overtime eligibility

Direct deposit

Credit union

Minority lead workforce

Uniforms provided

Fulfilling work

Community service

Safety awards

Work-life balance

No CDL required

Post high school not required

Job summary

Rock Region METRO is hiring an On Demand Driver to operate sedans and WAVs, pick up and discharge passengers, collect fares, and assist with information and safety procedures. The role requires good customer service, basic math, and adherence to METRO policies.

Qualifications include a high school diploma or equivalent, at least 21 years old, and a valid Arkansas Class D license. Evening shifts and weekends are required. Benefits and internal advancement opportunities are provided.

Qualifications

• High school diploma or equivalent required.
• Must be at least 21 years old.
• Prefer three years of driving experience.
• Must pass pre-employment background check, a non-DOT medical, and drug screen.
• Must have valid Arkansas Class D Driver's License.

Responsibilities

• Inspect vehicle for safety and report defects.
• Pick up and discharge passengers as directed.
• Collect fares and issue transfers; inspect passes for validity.
• Operate 2-Way radios to communicate with Dispatch/management.
• Complete written reports on accidents or unusual incidents.
• Provide general transit information to passengers.

Skills

Customer service

Problem solving

English proficiency

Reading/writing basic math

Safety-conscious

Team communication

Education

High school diploma or equivalent

Tools

MDT

2-Way radios

Wheelchair lift operations

Job description

Rock Region METRO Job Fair on
Upcoming Date: Saturday, July 11, 2026, from 9-11:45 a.m.
Location: Rock Region METRO
901 Maple Street, North Little Rock, AR, US 72114

New Starting Pay $16.97 per hour

Candidate must be able to work evening shifts/weekends

Rock Region METRO (METRO) is Arkansas’ largest public transit agency and serves the Little Rock metropolitan area. Come build your career with us and help provide reliable service to your community. We offer competitive pay and great benefits.

BENEFITS

• Company Advancement Opportunities
• Dental, Vision, and Employer Paid Health Insurance
• Employer Paid Disability & Life insurance
• 457 (b) Deferred Compensation Retirement Plan
• Paid Vacation, Paid Holidays & Paid Sick Leave
• In-house Training Opportunities
• Transit Passes for Employees & Eligible Dependents
• Bi-weekly Pay
• Overtime Eligibility
• Direct Deposit
• Credit Union Membership
• Minority Lead Workforce
• Uniforms Provided
• Fulfilling Work
• Community Service
• Safety/Attendance Awards
• Work-Life Balance
• Post High School Education Not Required
• No requirement for Commercial Driver’s License (CDL)

ON DEMAND DRIVER JOB DESCRIPTION

This position is responsible to operate a sedan or Wheelchair Accessible Van (WAV) to pick up and discharge passengers at designated stops or as directed by METRO Dispatch. In the course of the On Demand Driver’s daily activities, they will perform visual vehicle inspections and report any mechanical problems or defects. When driving a WAV, the Driver will be required to operate wheelchair ramps and secure passengers’ wheelchairs to restraining devices for stabilization during the trip. In addition, the On Demand Driver must demonstrate the ability to collect fares and transfers, issue transfers, and inspect passes for validity. Further, the Driver will be responsible to provide information to passengers regarding METRO’s transit system, and operate 2-Way radios, Mobile Data Terminals (MDT) or other electronic communication devices to communicate with Dispatch and management to report accidents, emergencies, schedule delays, equipment failure and/or unusual circumstances.

ESSENTIAL FUNCTIONS

• Perform visual vehicle inspections and report any mechanical problems or defects
• Pick up and discharge passengers as directed
• Collect fares and transfers, issue transfers, and inspect passes for validity
• Operate 2-Way radios to communicate with Dispatch and management
• Complete written reports on accidents or other unusual incidents in an accurate and timely manner
• Perform other customer service activities as necessary
• Operate MDT or electronic communication devices
• Provide passengers with general information of routes and schedules

Knowledge, Skills, and Abilities

• Knowledge of traffic laws, ordinances, rules and driving courtesies involved in transit operations, principles and practices of good customer service, safe driving practices
• Ability to learn METRO's policies and procedures
• Read, write and make basic math calculations
• Work varied hours to cover scheduled operations
• Exercise good judgment and problem-solving skills
• Understand and follow oral and written instructions spoken or written in English
• Operate vehicle safely and efficiently
• Provide on-time and dependable service to the public
• Learn about METRO's services
• Maintain a friendly and courteous demeanor when interacting with the public, passengers, and fellow employees through tactful, patient, and courteous interactions
• Keep accurate recorded logs of trip information when required

MINIMUM QUALIFICATIONS

Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be to meet the following:

A. Required Education:

• Graduation from high school or equivalent

B. Required Prior Experience:

• Must be at least twenty-one (21) years of age
• Prefer three years of experience as a driver
• One year working with the general public

C. Special Requirements, including Licenses and/or Certifications:

• Must have a good driving record as defined by METRO
• Must possess at minimum a valid Class D Driver's License issued by the Arkansas Department of Motor Vehicles
• Must have the ability to pass a pre-employment background check, a non-DOT medical examination, and drug screen

EMPLOYMENT STATEMENT

METRO is firmly committed to a policy of equal employment opportunity and will administer its candidate evaluation and hiring, personnel policies, and conduct employment practices in a manner that results in treatment based upon merit, experience, and other work-related criteria, without regard to race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class.

Strong preference given to local central Arkansas candidates.