Access Driver

Cincinnati Metro; Access (KY); On-site; USD 26,174 - 38,090; Full time

Benefits offered by this job

Comprehensive Health, Vision, & Dental Insurance

Free Transportation Pass

Discounted Dependent Passes

Retirement Benefits

Job summary

A regional transportation service is seeking Access Drivers to provide safe and efficient transportation for customers with disabilities. Candidates must be at least 21 years old and possess strong communication and customer service skills. Responsibilities include operating a passenger coach, assisting passengers, and ensuring safe driving practices. The position offers competitive pay starting at $19.00/HR during training, with top pay reaching $27.65/HR. Comprehensive benefits are also provided.

Qualifications

• Must be at least 21 years of age at the time of hire.
• Must pass background checks and drug/alcohol tests.
• Driving experience preferred but not required.

Responsibilities

• Operate passenger coach safely and efficiently.
• Assist passengers with disabilities when boarding and alighting.
• Collect fares and provide excellent customer service.

Skills

Communication

Customer Service

Problem Solving

Ability to Multi-task

Education

High School Graduate or GED

Job description

Compensation and Benefits

Pay: While in training, trainees make $19.00/HR. After training, Drivers are paid $20.50/HR. Top pay for this position is $27.65. New Drivers are eligible to earn a $2000 hiring bonus, less applicable taxes, paid out in two installments.

Benefits: Comprehensive Health, Vision, & Dental Insurance (90 days after employment), Free Transportation Pass & Discounted Dependent Passes, and Retirement Benefits.

Job Overview

Metro is seeking Access Drivers to provide safe, reliable, and efficient transportation for our customers with disabilities. Access Drivers are not required to have or earn a Commercial Driver's License for this role. Ideal candidates will be strong multi-taskers with the ability to operate our bus, collect fares, drive defensively, and provide excellent customer service to our riders.

Job Duties

• Operate passenger coach on demand as scheduled.
• Pre and post-inspect coach to detect and report safety or maintenance problems.
• Observe safe operating practices at all times.
• Operate wheelchair and scooter lifts as needed; safely and properly secure mobility aids.
• Answer passenger questions and requests, furnish accurate information, and appropriately deal with disorderly or unruly passengers.
• Document and record essential trip information as needed.
• Assist passengers with disabilities on and off the vehicle.
• Manually collect fare media, cash and/or assist with electronic fare application usage.
• Report mechanical defects, accidents, road hazards, personal or passenger injuries to dispatch, supervisor or maintenance personnel.
• Operate a two way radio as needed.
• Attend monthly safety meetings and other on-going trainings as presented.
• Provide exemplary customer service at all times.
• Perform other duties as assigned or required.

Position Qualifications

• High School Graduate or General Education Degree (GED).
• Must be 21 years of age at time of hire.
• Experience driving large vehicles preferred, but not required.
• Customer Service experience preferred.
• Experience working with people with disabilities preferred, but not required.
• Competency: Communications.
• Excellent verbal, writing and non-verbal skills.
• Customer Focus - Excellent problem-solving skills and a desire to exceed customer expectations.
• Leadership - Energetic, innovative self-starter, committed to continuous improvement and creative problem solving.
• Professional Integrity - Exhibits and values commitment, leadership, accountability, diversity, honesty, fiscal responsibility, and the ability to maximize resources.
• Proficiency - Able to multi-task.
• Must be able to read a map.
• Less than 4 points on driving record.
• No driver’s license suspensions in last 7 years.
• Must pass background check, Department of Transportation (DOT) physical examination and drug/alcohol testing.
• Must pass Customer Service and Safety assessment.
• Excellent problem solving and customer service skills.

Physical Demands / Physical Abilities

• Sit for periods of time while driving route (Constantly).
• Operate the passenger coach (Constantly).
• Reach outward with arms or legs for operation of the passenger coach (Constantly).
• Reach above shoulder when necessary to operate the passenger coach (Occasionally).
• Climb stairs on and off bus (Occasionally).
• Squat or kneel to secure mobility aids when necessary (Frequent).
• Bend to secure mobility aids when necessary (Frequent).
• Push/pull mobility aids when necessary (Occasionally).
• Stand (Occasionally).

Note: N (Not Applicable) / O (Occasionally) / F (Frequently) / C (Constantly) indicators are used for activity levels as applicable.

Equal Employment Opportunity Statement

Metro is an Equal Opportunity/ Affirmative Action employer. We provide equal employment opportunities to all qualified employees and applicants for employment without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability or any other legally protected status. We prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits, training, termination, promotions, or any other condition of employment or career development.