Access Driver

Cincinnati Metro

Cincinnati (OH)

On-site

USD 39,000 - 57,000

Full time

14 days+

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Benefits offered by this job

Comprehensive Health, Vision, & Dental Insurance

Free Transportation Pass & Discounted Dependent Passes

Retirement Benefits

Job summary

Cincinnati Metro is hiring an Access Driver to provide safe transportation for customers with disabilities. The role offers competitive pay, comprehensive benefits, and a $2,000 hiring bonus. Ideal candidates will be multi-taskers with excellent customer service skills and no commercial driver's license required. Join a team committed to community support and mobility.

Qualifications

Must be 21 years of age at time of hire.
Experience driving large vehicles preferred but not required.
Must pass background check and drug/alcohol testing.

Responsibilities

Operate passenger coach on demand as scheduled.
Document essential trip information and assist passengers with disabilities.
Provide excellent customer service at all times.

Skills

Customer Focus

Problem-solving

Communication

Multi-tasking

Education

High School Graduate or GED

Job description

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Pay: While in training, trainees make $19.00/ HR. After training, Drivers are paid $20.50/ HR. Top pay for this $27.65. New Drivers are eligible to earn a $2000 hiring bonus, less applicable taxes, paid out in two installments.

Benefits: Comprehensive Health, Vision, & Dental Insurance (90 days after employment), Free Transportation Pass & Discounted Dependent Passes, and Retirement Benefits

Metro is seeking Access Drivers to provide safe, reliable, and efficient transportation for our customers with disabilities. Access Drivers are not required to have or earn a Commercial Driver's License for this role. Ideal candidates for our Access Driver position will be strong multi-taskers with the ability to operate our bus, collect fares, drive defensively, and provide excellent customer service to our riders.

Job Duties

Operate passenger coach on demand as scheduled.
Pre and post-inspect coach to detect and report safety or maintenance problems.
Observe safe operating practices at all times.
Operate wheelchair and scooter lifts as needed; safely and properly secure mobility aids.
Answer passenger questions and requests, furnish accurate information, and appropriately deal with disorderly or unruly passengers.
Document and record essential trip information as needed.
Assist passengers with disabilities on and off the vehicle
Manually collect fare media, cash and/or assist with electronic fare application usage.
Report mechanical defects, accidents, road hazards, personal or passenger injuries to dispatch,
Supervisor or maintenance personnel
Operate a two way radio as needed.
Attend monthly safety meetings and other on-going trainings as presented.
Provide exemplary customer service at all times.
Perform other duties as assigned or required.

Position Qualifications

High School Graduate or General Education Degree (GED)
Must be 21 years of age at time of hire
Experience driving large vehicles preferred, but not required
Customer Service experience preferred
Experience working with people with disabilities preferred, but not required
Competency Statement(s) Communications
Excellent verbal, writing and non-verbal skills.
Customer Focus - Excellent problem-solving skills and a desire to exceed customer expectations.
Leadership - Energetic, innovative self-starter, committed to continuous improvement and creative problem solving.
Professional Integrity - Exhibits and values commitment, leadership, accountability, diversity, honesty, fiscal responsibility, and the ability to maximize resources.
Proficiency - Able to multi-task
Must be able to read a map
Less than 4 points on driving record
No driver’s license suspensions in last 7 years
Must pass background check, Department of Transportation (DOT) physical examination and
Drug/Alcohol testing
Must pass Customer Service and Safety assessment
Excellent problem solving and customer service skills

PHYSICAL DEMANDS

Physical Abilities

Walk short distances (F)
Sit for periods of time while driving route(C)
Handling/Fingering when necessary to operate the passenger coach (C)
Reach Outward with arms or legs for operation of the passenger coach (C)
Reach Above Shoulder when necessary to operate the passenger coach (O)
Climb stairs on and off bus (O)
Squat or Kneel to secure mobility aids when necessary (F)
Bend to secure mobility aids when necessary (F)
Push/Pull mobility aids when necessary (O)
Stand (O)

N (Not Applicable) Activity is not applicable to this occupation.

O (Occasionally) Occupation requires this activity up to 33% of the time (0 – 2.5+ hrs/day)

F (Frequently) Occupation requires this activity from 33% - 66% of the time (2.5 – 5.5+ hrs/day)

C (Constantly) Occupation requires this activity more than 66% of the time (5.5+ hrs/day)

Equal Employment Opportunity Statement

Metro is an Equal Opportunity/ Affirmative Action employer. We provide equal employment opportunities to all qualified employees and applicants for employment without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability or any other legally protected status. We prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits, training, termination, promotions, or any other condition of employment or career development.

Seniority level