Access Design Specialist

VCU Health; United States; Remote; USD 76,000 - 117,000; Full time

Job summary

VCU Health is seeking an Access Design Specialist to translate ambulatory workflows into Epic Cadence configurations, including Decision Trees, self-scheduling, and Fast Pass. This role partners with IT and care teams to design and validate builds, monitor post-go-live performance, and maintain thorough design documentation.

Requires a bachelor’s degree and 2+ years of Epic Cadence experience; salary range $75,525–$117,083 annually, with emphasis on project management and cross-functional

Qualifications

• Bachelor’s degree in Business, Finance, Health Information Management or related field.
• Two or more years of EPIC Cadence design, build, and implementation experience.
• Project management experience; ability to manage multiple priorities.

Responsibilities

• Conduct scheduling workflow analysis to understand current state operations and identify opportunities for ambulatory access improvements.
• Partner with access leaders to evaluate workflows against enterprise access standards and patient experience objectives.
• Design, modify, and maintain Decision Trees, Fast Pass, and self-scheduling configurations.
• Translate operational workflows into Epic build requirements with IT collaboration.
• Review Epic builds pre-go-live for alignment with intent.
• Monitor post-implementation metrics and refine as needed.
• Maintain documentation for design work and governance templates.
• Prioritize design work with Strategic Program Leads and Optimization Specialists.
• Identify and mitigate project-related issues and provide escalation support.
• Support team members and participate in special projects as needed.

Skills

EPIC Cadence

Workflow analysis

Project management

Epic builds

Education

Bachelor’s degree in Business/Finance/Health Information Management

Tools

Decision Trees

Fast Pass

Self-scheduling configurations

Job description

To be considered for the role, you must permanently reside in one of the following states: Alabama, Arkansas, Florida, Georgia, Kentucky, Kansas, Maryland, Michigan, Mississippi, Missouri, North Carolina, Ohio, South Carolina, Tennessee, Texas, Virginia, or West Virginia***

The Access Design Specialist serves as an operational design expert and Epic build partner, translating specialty workflows and access standards into clear, actionable scheduling logic. This role consults with internal stakeholders to identify clinical enterprise needs and designs Decision Trees, self-scheduling workflows, and Fast Pass configurations to meet those needs. The specialist prepares and maintains all documentation to support build execution and ongoing maintenance, collaborates closely with IT, and ensures tools perform effectively post-go-live. Assignments typically involve medium-sized projects, including workflow analysis, design, documentation, and testing.

Essential Job Statements

Conduct comprehensive scheduling workflow analysis to understand current state operations andidentifyopportunities for improvement aligned with ambulatory access goals.

Partner with access leaders and specialty teams to evaluate the effectiveness of existing workflows and scheduling logic in meeting enterprise access standards and patient experienceobjectives.

Design,modify, andmaintainDecision Trees, Fast Pass, and self-scheduling configurations, ensuring alignment with operational needs and strategicpriorities.access

Translate operational workflows into Epic build requirements, collaborating closely with IT analysts to ensureaccurateand effective configuration.

Review andvalidateEpic builds pre-go-live, confirming alignment with operational intent and readiness for deployment.

Monitor post-implementation performance metrics (e.g., deny rates, error routing,utilization) toidentifyissues and recommend refinements.

Maintain high-quality documentation for all design work, including configuration details, business approvals, and standard templates to support governance and scalability

Collaborate with Strategic Program Leads and Optimization Specialists to prioritize and sequence design work based on specialty readiness, impact, and enterprise goals.

Proactivelyidentifyand mitigate project-related issues, providing solution-oriented escalation and support to ensure successful outcomes.

Performs other duties as assigned and/orparticipatesin special projects to support the mission of VCUHS and department.Provide assistance toteam members. Accept alternate assignments, asrequired.

Patient Population:

N/A

Employment Qualifications

RequiredEducation:Bachelor’s degree in Business, Finance, Health InformationManagementor related field.

Preferred Education:N/A

Licensing/ Certification

Licensure/Certification Required:N/A

Licensure/Certification Preferred:N/A

Minimum Qualifications

Yearsand TypeofRequiredExperience: Two (2) plus years of EPIC Cadence design, build, and implementation experience, includingprovidertemplate Optimization, Visit Type,departmentand provider build experience preferred

Project management experiencerequired. Ability to manage multiple priorities simultaneously.

Other Knowledge,Skillsand Abilities Required:N/A

Other Knowledge,Skillsand Abilities Preferred:N/A

Working Conditions

Periods of high stress and fluctuating workloads may occur. May be exposed to high noise levels and bright lights. May have periods of constant interruptions. Prolonged periods of working alone.

Physical Requirements:

Physical Demands: Lifting/ Carrying (0-50 lbs.), Push/ Pull (0-50 lbs.)

Work Position: Sitting, Walking, Standing

Additional Physical Requirements/ Hazards

Physical Requirements: Manual dexterity (eye/hand coordination), Finger Dexterity

Hazards: N/A

Mental/Sensory –Emotional

Mental/Sensory: Strong Recall, Reasoning, Problem Solving, Hearing, Speak Clearly, Write Legibly, Reading, Logical Thinking

Emotional: Fast-pace environment, Steady Pace, Able to Handle Multiple Priorities, Able to Adapt to Frequent Change

Compensation Range

$75,524.80 - $117,083.20

Actual salary offers will be based on several key factors to include relevant work experience, credentials, and qualifications.

EEO Employer/Disabled/Protected Veteran