Access Design Specialist

VCU Health; Richmond (VA); On-site; USD 76,000 - 117,000; Full time

Job summary

VCU Health in Virginia is seeking an Epic Cadence Analyst to drive scheduling workflow analysis and optimization for ambulatory access. You will translate operational needs into Epic builds, validate configurations with IT, and ensure alignment with enterprise goals.

The role requires 2+ years in Epic Cadence design/build, strong project management, and a relevant bachelor's degree. Candidates should be prepared to work in a fast-paced clinical environment.

Qualifications

• Two+ years of Epic Cadence design, build, and implementation experience.
• Project management experience; ability to manage multiple priorities.
• Bachelor's degree in Business, Finance, Health Information Management or related field.

Responsibilities

• Conduct scheduling workflow analysis to improve ambulatory access goals.
• Collaborate with access leaders to evaluate and optimize workflows and scheduling logic.
• Translate operational workflows into Epic build requirements with IT analysts.
• Review Epic builds pre-go-live for alignment with operational intent.
• Monitor post-implementation metrics and refine as needed.

Skills

Epic Cadence

Scheduling analysis

Project management

Education

Bachelor's degree in Business, Finance, HIM or related field

Tools

Epic Cadence

Job description

To be considered for the role, you must permanently reside in one of the following states: Alabama, Arkansas, Florida, Georgia, Kentucky, Kansas, Maryland, Michigan, Mississippi, Missouri, North Carolina, Ohio, South Carolina, Tennessee, Texas, Virginia, or West Virginia***

Essential Job Statements

• Conduct comprehensive scheduling workflow analysis to understand current state operations and identify opportunities for improvement aligned with ambulatory access goals.
• Partner with access leaders and specialty teams to evaluate the effectiveness of existing workflows and scheduling logic in meeting enterprise access standards and patient experience objectives.
• Design, modify, and maintain Decision Trees, Fast Pass, and self-scheduling configurations, ensuring alignment with operational needs and strategic priorities.access
• Translate operational workflows into Epic build requirements, collaborating closely with IT analysts to ensure accurate and effective configuration.
• Review and validate Epic builds pre-go-live, confirming alignment with operational intent and readiness for deployment.
• Monitor post-implementation performance metrics (e.g., deny rates, error routing, utilization) to identify issues and recommend refinements.
• Maintain high-quality documentation for all design work, including configuration details, business approvals, and standard templates to support governance and scalability
• Collaborate with Strategic Program Leads and Optimization Specialists to prioritize and sequence design work based on specialty readiness, impact, and enterprise goals.
• Proactively identify and mitigate project-related issues, providing solution-oriented escalation and support to ensure successful outcomes.
• Performs other duties as assigned and/or participates in special projects to support the mission of VCUHS and department. Provide assistance to team members. Accept alternate assignments, as required.

Patient Population

N/A

Employment Qualifications

• Required Education: Bachelor’s degree in Business, Finance, Health Information Management or related field.
• Preferred Education: N/A

Licensing/ Certification

• Licensure/Certification Required: N/A
• Licensure/Certification Preferred: N/A

Minimum Qualifications

• Years and Type of Required Experience: Two (2) plus years of EPIC Cadence design, build, and implementation experience, including provider template Optimization, Visit Type, department and provider build experience preferred
• Project management experience required. Ability to manage multiple priorities simultaneously.
• Other Knowledge, Skills and Abilities Required: N/A
• Other Knowledge, Skills and Abilities Preferred: N/A

Working Conditions

Periods of high stress and fluctuating workloads may occur. May be exposed to high noise levels and bright lights. May have periods of constant interruptions. Prolonged periods of working alone.

Physical Requirements

• Physical Demands: Lifting/ Carrying (0-50 lbs.), Push/ Pull (0-50 lbs.)
• Work Position: Sitting, Walking, Standing

Additional Physical Requirements/ Hazards

• Physical Requirements: Manual dexterity (eye/hand coordination), Finger Dexterity
• Hazards: N/A

Mental/Sensory –Emotional

• Mental/Sensory: Strong Recall, Reasoning, Problem Solving, Hearing, Speak Clearly, Write Legibly, Reading, Logical Thinking
• Emotional: Fast-pace environment, Steady Pace, Able to Handle Multiple Priorities, Able to Adapt to Frequent Change

Compensation Range

$75,524.80 - $117,083.20

Actual salary offers will be based on several key factors to include relevant work experience, credentials, and qualifications.

EEO Statement

EEO Employer/Disabled/Protected Veteran