Access Design Specialist

Virginia Commonwealth University Health; Richmond (VA); On-site; USD 85,000 - 125,000; Full time

Job summary

Virginia Commonwealth University Health is seeking an Access Design Specialist in Richmond to translate specialty workflows into Epic Cadence configurations and self-scheduling logic. You will collaborate with IT and business stakeholders to ensure accurate build requirements and governance.

The role involves analyzing current scheduling workflows, designing Decision Trees and Fast Pass configurations, and validating builds pre-go-live.

Qualifications

• Bachelor's degree in Business, Finance, Health Information Management or related field.
• Two (2) plus years of Epic Cadence design, build, and implementation experience.
• Experience with provider template optimization and workflow configuration is preferred.

Responsibilities

• Conduct scheduling workflow analysis to identify improvement opportunities aligned with ambulatory access goals.
• Partner with access leaders and specialty teams to evaluate workflows and scheduling logic.
• Design, modify, and maintain Decision Trees, Fast Pass, and self-scheduling configurations.
• Translate operational workflows into Epic build requirements with IT analysts.
• Review and validate Epic builds pre-go-live for operational readiness.
• Monitor post-implementation metrics and recommend refinements.
• Maintain documentation for design work, approvals, and templates.
• Prioritize and sequence design work with program leads and optimization specialists.
• Identify and mitigate project issues and provide escalation when needed.

Skills

EPIC Cadence design

EPIC Cadence build

Project management

Workflow analysis

Stakeholder consultation

Education

Bachelor's degree in healthcare IT

Job description

## Access Design SpecialistApplylocations: Richmond, VAtime type: Full timeposted on: Posted Yesterdayjob requisition id: R43417The Access Design Specialist serves as an operational design expert and Epic build partner, translating specialty workflows and access standards into clear, actionable scheduling logic. This role consults with internal stakeholders to identify clinical enterprise needs and designs Decision Trees, self-scheduling workflows, and Fast Pass configurations to meet those needs. The specialist prepares and maintains all documentation to support build execution and ongoing maintenance, collaborates closely with IT, and ensures tools perform effectively post-go-live. Assignments typically involve medium-sized projects, including workflow analysis, design, documentation, and testing.**Essential Job Statements**Conduct comprehensive scheduling workflow analysis to understand current state operations and identify opportunities for improvement aligned with ambulatory access goals. Partner with access leaders and specialty teams to evaluate the effectiveness of existing workflows and scheduling logic in meeting enterprise access standards and patient experience objectives.Design, modify, and maintain Decision Trees, Fast Pass, and self-scheduling configurations, ensuring alignment with operational needs and strategic priorities.accessTranslate operational workflows into Epic build requirements, collaborating closely with IT analysts to ensure accurate and effective configuration.Review and validate Epic builds pre-go-live, confirming alignment with operational intent and readiness for deployment.Monitor post-implementation performance metrics (e.g., deny rates, error routing, utilization) to identify issues and recommend refinements.Maintain high-quality documentation for all design work, including configuration details, business approvals, and standard templates to support governance and scalabilityCollaborate with Strategic Program Leads and Optimization Specialists to prioritize and sequence design work based on specialty readiness, impact, and enterprise goals.Proactively identify and mitigate project-related issues, providing solution-oriented escalation and support to ensure successful outcomes.Performs other duties as assigned and/or participates in special projects to support the mission of VCUHS and department. Provide assistance to team members. Accept alternate assignments, as required.**Patient Population:** N/A**Employment Qualifications** Required Education: Bachelor’s degree in Business, Finance, Health Information Management or related field.Preferred Education: N/A**Licensing/ Certification**Licensure/Certification Required: N/ALicensure/Certification Preferred: N/A**Minimum Qualifications**Years and Type of Required Experience: Two (2) plus years of EPIC Cadence design, build, and implementation experience, including provider template Optimization, Visit Type, department and provider build experience preferredProject management experience required. Ability to manage multiple priorities simultaneously.Other Knowledge, Skills and Abilities Required: N/AOther Knowledge, Skills and Abilities Preferred: N/A**Working Conditions**: Periods of high stress and fluctuating workloads may occur. May be exposed to high noise levels and bright lights. May have periods of constant interruptions. Prolonged periods of working alone. **Physical Requirements:**Physical Demands: Lifting/ Carrying (0-50 lbs.), Push/ Pull (0-50 lbs.)Work Position: Sitting, Walking, Standing**Additional Physical Requirements/ Hazards**Physical Requirements: Manual dexterity (eye/hand coordination), Finger Dexterity Hazards: N/A**Mental/Sensory – Emotional**Mental/Sensory: Strong Recall, Reasoning, Problem Solving, Hearing, Speak Clearly, Write Legibly, Reading, Logical ThinkingEmotional: Fast-pace environment, Steady Pace, Able to Handle Multiple Priorities, Able to Adapt to Frequent Change