Ambulatory Access Manager - Specialty Departments - Remote

VCU Health; United States; Remote; USD 83.000 - 129.000; Vollzeit

Zusammenfassung

VCU Health is seeking an Ambulatory Access Manager to provide strategic and operational leadership for the Specialty Access function. The role oversees staff, drives workflow standardization, and partners with specialty leaders to strengthen patient access across the organization.

The position requires strong management of Epic scheduling workflows, quality metrics, and enterprise alignment while fostering change management and standardized processes across departments.

Qualifikationen

• Leadership experience in healthcare operations and staff coaching.
• Experience with Epic scheduling workflows and access tools.
• Strong communication and facilitation skills to drive alignment.

Aufgaben

• Leads and supervises Access Optimization Specialists and Design Specialists with coaching and performance management.
• Drives workflow optimization for specialty departments including scheduling design and EHR configuration.
• Collaborates with department leaders and enterprise teams to tailor access strategies.
• Monitors service levels, workload distribution, and performance metrics.
• Participates in design reviews and redesign efforts to drive adoption across stakeholders.
• Supports expansion and optimization of EHR scheduling features including self-scheduling and templates.
• Provides specialty consultations to ensure alignment with access standards.
• Maintains SOPs and knowledge resources for continuity and onboarding.
• Drives alignment of specialty access initiatives with enterprise goals.
• Leads organizational change to standardize workflows across specialties.

Kenntnisse

Leadership

Communication

Epic scheduling workflows

Workflow improvement

Project management

Ausbildung

Bachelor’s degree in Business, Finance, Health Information Management or related field

Master’s Degree preferred (MBA, MHA, MPH)

Tools

Epic scheduling tools

Jobbeschreibung

To be considered for the role, you must permanently reside in one of the following states: Alabama, Arkansas, Florida, Georgia, Kentucky, Kansas, Maryland, Michigan, Mississippi, Missouri, North Carolina, Ohio, South Carolina, Tennessee, Texas, Virginia, or West Virginia

The Ambulatory Access Manager Specialty Departments provides strategic and operational leadership for the Specialty Access function, supporting consistent, data-driven improvements in scheduling and Epic-enabled workflows. This role oversees staff performance, drives workflow standardization, and partners with specialty and enterprise leaders to strengthen patient access across the organization.

Essential Job Statements

Leads and supervises Access Optimization Specialists and Design Specialists, providing coaching, performance management, workloadassignment, and professional development.

Drives workflow optimization for specialty departments, including scheduling design,electronic health recordconfiguration, and operational standardization to improve patient access.

Collaborates with specialty department leaders, clinical leadership, and Ambulatory Operations to assess needs, remove barriers, and support access strategies tailored to each specialty.

Monitors service level achievement, workload distribution, and operational performance metrics, ensuring quality, timeliness, and alignment with enterprise access standards.

Participates in system and process design reviews,identifyingimprovement opportunities,initiatingredesign efforts, and ensuring change adoption across stakeholder groups.

Supports expansion and optimization of electronic health record scheduling functionality, including self-scheduling, ticket scheduling, decision-tree logic, appointment request workflows, and provider templating.

Provides specialty-specific consultations and subject-matter guidance, ensuring departments align to access standards while addressing unique clinical and operational complexities.

Maintains documentation,standards of practice (SOPs), role guides, andknowledgeresourcesto support continuity, onboarding, and organizational learning within the access function.

Drives strategic alignment of specialty access initiatives with enterprise access goals, ensuring work supports standardization and long‑term sustainability.

Leads organizational change efforts for access initiatives, ensuring stakeholder engagement, adoption of standardized workflows, and reinforcement of enterprise access practices across specialties.

Patient Population: N/A

Employment Qualifications

RequiredEducation:Bachelor’s degree in Business, Finance, Health InformationManagementor related field.

Preferred Education:Master’s Degree preferred (e.g., MBA, MHA, MPH).

Licensing/ Certification

Licensure/Certification Required:N/A

Licensure/CertificationPreferred:N/A

Minimum Qualifications

Yearsand TypeofRequiredExperience:

• Minimum of five (5) years of experience in healthcare operations with familiarity in Epic scheduling workflows and access tools.
• Minimum of three (3) years of direct management experience in an operational or technical environment.

Other Knowledge,Skillsand Abilities Required:Demonstrated ability to lead teams, manage priorities, and guide workflow and process improvement initiatives.Strong communicationand facilitation skills, withabilityto drive alignment across departments.Ability to lead organizational change and ensure compliance with access standards.

Other Knowledge,Skillsand Abilities Preferred:N/A

Combinationof educationand experience in lieu of a degree.

Working Conditions: Periods of high stress and fluctuating workloads may occur. May be exposed to high noise levels and bright lights.May have periods of constant interruptions.Prolonged periods of working alone.

Physical Requirements

Physical Demands: Lifting/ Carrying(0-50 lbs.), Push/ Pull(0-50 lbs.)

Work Position: Sitting, Walking, Standing

Additional Physical Requirements/ Hazards

Physical Requirements: Manual dexterity (eye/hand coordination)

Hazards: N/A

Mental/Sensory –Emotional
Mental/Sensory: Strong Recall, Reasoning, Problem Solving, Hearing, Speak Clearly, Write Legibly, Reading, Logical Thinking
Emotional: Fast pace environment, Steady Pace, Able to Handle Multiple Priorities, Frequent and Intense Customer Interactions, Noisy Environment, Able to Adapt to Frequent Change

Compensation Range

$83,096.00 - $128,772.80

Actual salary offers will be based on several key factors to include relevant work experience, credentials, and qualifications.

EEO Employer/Disabled/Protected Veteran