Access Design Specialist

Virginia Commonwealth University Health; Camp Kiwanis (MA); On-site; USD 76,000 - 117,000; Full time

Job summary

VCU Health in Virginia is seeking an Access Design Specialist to translate ambulatory access needs into Epic Cadence configurations. You will partner with clinical and IT teams to design decision trees, self-scheduling, and Fast Pass workflows that improve access and patient experience.

The role requires 2+ years of EPIC Cadence design and build experience, strong project management skills, and the ability to manage multiple priorities in a fast-paced environment.

Qualifications

• Two (2) plus years of EPIC Cadence design, build, and implementation experience.
• Provider template optimization, Visit Type, department and provider build experience preferred.
• Ability to manage multiple priorities simultaneously in a fast-paced environment.

Responsibilities

• Conduct scheduling workflow analysis to align with ambulatory access goals.
• Design, modify, and maintain Decision Trees, Fast Pass, and self-scheduling configurations.
• Translate operational workflows into EPIC build requirements with IT collaboration.
• Review and validate EPIC builds pre-go-live for alignment with operational intent.
• Monitor post-implementation metrics and refine as needed.

Skills

EPIC Cadence design

EPIC Cadence build

Provider template optimization

Project management

Education

Bachelor’s degree in Business, Finance, Health Information Management or related field

Tools

EPIC Cadence

Job description

To be considered for the role, you must permanently reside in one of the following states: Alabama, Arkansas, Florida, Georgia, Kentucky, Kansas, Maryland, Michigan, Mississippi, Missouri, North Carolina, Ohio, South Carolina, Tennessee, Texas, Virginia, or West Virginia***

The Access Design Specialist serves as an operational design expert and Epic build partner, translating specialty workflows and access standards into clear, actionable scheduling logic. This role consults with internal stakeholders to identify clinical enterprise needs and designs Decision Trees, self-scheduling workflows, and Fast Pass configurations to meet those needs. The specialist prepares and maintains all documentation to support build execution and ongoing maintenance, collaborates closely with IT, and ensures tools perform effectively post-go-live. Assignments typically involve medium-sized projects, including workflow analysis, design, documentation, and testing.

Essential Job Statements Conduct comprehensive scheduling workflow analysis to understand current state operations and identify opportunities for improvement aligned with ambulatory access goals.

Partner with access leaders and specialty teams to evaluate the effectiveness of existing workflows and scheduling logic in meeting enterprise access standards and patient experience objectives.

Design, modify, and maintain Decision Trees, Fast Pass, and self-scheduling configurations, ensuring alignment with operational needs and strategic priorities.

access Translate operational workflows into Epic build requirements, collaborating closely with IT analysts to ensure accurate and effective configuration.

Review and validate Epic builds pre-go-live, confirming alignment with operational intent and readiness for deployment.

Monitor post-implementation performance metrics (e.g., deny rates, error routing, utilization) to identify issues and recommend refinements.

Maintain high-quality documentation for all design work, including configuration details, business approvals, and standard templates to support governance and scalability Collaborate with Strategic Program Leads and Optimization Specialists to prioritize and sequence design work based on specialty readiness, impact, and enterprise goals.

Proactively identify and mitigate project-related issues, providing solution-oriented escalation and support to ensure successful outcomes.

Performs other duties as assigned and/or participates in special projects to support the mission of VCUHS and department. Provide assistance to team members. Accept alternate assignments, as required.

Patient Population: N/A Employment Qualifications Required Education: Bachelor’s degree in Business, Finance, Health Information Management or related field. Preferred Education: N/A Licensing/ Certification Licensure/Certification Required: N/A Licensure/Certification Preferred: N/A Minimum Qualifications Years and Type of Required Experience: Two (2) plus years of EPIC Cadence design, build, and implementation experience, including provider template Optimization, Visit Type, department and provider build experience preferred Project management experience required. Ability to manage multiple priorities simultaneously. Other Knowledge, Skills and Abilities Required: N/A Other Knowledge, Skills and Abilities Preferred: N/A Working Conditions: Periods of high stress and fluctuating workloads may occur. May be exposed to high noise levels and bright lights. May have periods of constant interruptions. Prolonged periods of working alone. Physical Requirements: Physical Demands: Lifting/ Carrying (0-50 lbs.), Push/ Pull (0-50 lbs.) Work Position: Sitting, Walking, Standing Additional Physical Requirements/ Hazards Physical Requirements: Manual dexterity (eye/hand coordination), Finger Dexterity Hazards: N/A Mental/Sensory –Emotional Mental/Sensory: Strong Recall, Reasoning, Problem Solving, Hearing, Speak Clearly, Write Legibly, Reading, Logical Thinking Emotional: Fast-pace environment, Steady Pace, Able to Handle Multiple Priorities, Able to Adapt to Frequent Change Compensation Range $75,524.80 - $117,083.20 Actual salary offers will be based on several key factors to include relevant work experience, credentials, and qualifications. EEO Employer/Disabled/Protected Veteran

Who We Are Inventing better care, day by day by discovery Sound outrageous? It absolutely is. Sound impossible? That’s never stopped us before. Sound like hard work, intense research, collaboration with experts around the world, sheer brainpower meets unrelenting willpower? That’s. Exactly. Right. We’ll do whatever it takes to offer the best in care and empower the best in quality of life. And it’s an approach that works — whether it’s a patient who undergoes a new, life‑saving procedure or a clinical researcher who finds promise in a new cancer treatment, exciting new medicine is happening at VCU Health.

We have it all:

• One college and four health sciences schools
• An academic medical center
• A Level I trauma center
• One of only two NCI-designated cancer centers in Virginia
• The region’s only full‑service children’s hospital
• More than 800 physicians in 200 specialties
• With a community health center, dedicated research teams, facilities and valued partners in every field

Our medical teams are top notch. And we’re not too shy to boast of internationally known physicians, some recognized as the best in the country, top‑ranked local specialists and all‑around all‑stars at every level. From our very first years to our most recent advancements, we are driven to learn more, dig deeper, teach passionately and never rest in order to be a true leader in discovering what’s possible in health and recovery.

We are a comprehensive system of care and a pioneer of health. Read VCU Health Year In Review for more about our accomplishments.