Access Coordinator

Success Spark Solutions; Philadelphia (Philadelphia County); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Patient Access Coordinator to enhance patient experiences through efficient scheduling and communication. This role is pivotal in ensuring seamless access to healthcare services, acting as the primary contact for patients and their families. You will manage scheduling requests, coordinate referrals, and assist in obtaining clinical information, all while providing exceptional customer service. If you thrive in a dynamic environment and are passionate about supporting patients, this opportunity is perfect for you, offering a chance to make a meaningful impact in healthcare.

Qualifications

• Strong communication and customer service skills are essential.
• Ability to manage multiple tasks and prioritize effectively.

Responsibilities

• Serve as the single point of contact for patients and families.
• Schedule follow-up appointments and coordinate second opinions.
• Verify insurance coverage details and enter accurate patient demographics.

Skills

Scheduling

Task Management

Customer Service Skills

Communication

EPIC System

Education

High School Diploma or GED

Bachelor’s Degree

Tools

EPIC

Job description

2 weeks ago Be among the first 25 applicants

Success Spark Solutions provided pay range

This range is provided by Success Spark Solutions. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$23.00/hr - $23.00/hr

Job Summary

The Patient Access Coordinator serves as the primary point of contact for patients and their families, ensuring a seamless and efficient scheduling experience. This role focuses on delivering the standard of “one call does it all,” supporting all aspects of patient access including scheduling, communication, and records coordination.

Key Responsibilities

• Serve as the single point of contact for patients and families
• Handle inbound phone calls and in-person scheduling requests
• Monitor and process online patient/family requests
• Schedule follow-up appointments and coordinate second opinions
• Track and manage internal and external referral sources
• Coordinate complex scheduling with multiple providers across the Philadelphia campus and Specialty Care locations
• Assist patients/families in obtaining clinical information and records for initial visits
• Ensure all pre-visit diagnostic work-up requirements are completed
• Enter accurate patient demographics in EPIC system
• Verify insurance coverage details
• Provide cross-coverage support to other access coordinators as needed
  
  

Required Qualifications

• High School Diploma or GED
• Proficiency in EPIC and scheduling systems
• Strong communication and customer service skills
• Ability to manage multiple tasks and prioritize effectively
  
  

Preferred Qualifications

• Bachelor’s degree
  
  

Education: High School

JR

Skills: scheduling,task management,access,customer,prioritization,campus,customer service skills,records,communication,customer service,coordinators,epic,scheduling systems

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Contract

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

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