Access Control Clerk

Banner Health Corporate; United States; On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Benefits package

Drug-free workplace

Job summary

Banner Health in Mesa, Arizona is seeking a full-time Access Control Clerk to provide welcoming and safe access to patients, visitors, and staff at multiple East Valley facilities. You will greet, screen, and direct people while coordinating with facility Security to manage access to secured areas.

You will handle answering questions, assist with badging, provide visitor passes, and support various front desk tasks as part of the security team.

Qualifications

• High school diploma/GED or equivalent.
• Must have good interpersonal communication and display compassion in stressful situations.
• Preferred: additional related education and/or experience.

Responsibilities

• Greets and assists visitors to the area. Provides them with general information regarding processes and policies, and directs them to appropriate resources, services, or areas.
• Maintains an orderly waiting area and provides a positive/satisfying/friendly experience. Reports maintenance issues as needed to facilitate visitor comfort and safety.
• Performs visitor authorization procedures, serves as a liaison between visitors and staff, relays visitor concerns to staff, and coordinates visitor support services such as validating parking, and taking and relaying messages, etc.
• May answer phones, transfer calls, take messages, and relay messages and information as needed.
• May perform these additional functions, depending on assigned area: assembles charts, files, sorts mail, maintains supplies inventory, or other appropriate duties as requested.
• Performs functions within established parameters. Customers include employees, families, and the community at large.

Skills

Interpersonal communication

Customer service

Greeting visitors

Education

High school diploma/GED

Job description

Primary City/State: Mesa, Arizona Department Name: Security-AZ East-Corp Work Shift: Varied Job Category: Clinical Support

Find your path in health care. Our team members make Banner Health a Great Place To Work. Learn how you can join our dedicated team of professionals. Good health care is key to a good life. At Banner Health, we understand that, and that’s why we work hard every day to make a difference in people’s lives. Do you like the idea of making a positive change in people’s lives – and your own? If so, this could be the perfect opportunity for you.

As a full-time Access Control Clerk in the East Valley, where we have 5 facilities; Banner Desert, Banner Gateway, Banner Baywood, Banner Goldfield and Banner Ironwood, you will be responsible for providing exceptional customer service to patients, visitors and staff members. This position provides quality customer service while controlling access to secure areas. While you may not be patrolling the facility, you will be filling a critical role within our Security team. You will work closely with the facility Security staff while managing various front desk tasks such as answering questions, assisting with badging needs, providing visitor passes and more.

Work Schedule

• DAY SHIFTS: Shift A: (Sun-Wed) Sun - Tues 6 am-6 pm, then ½ Wed 6 am- 12 noon
• Shift B: (Wed-Sat) ½ Wed - 12 noon-6pm, then Thur - Sat 6 am-6 pm
• NIGHT SHIFTS: Shift C:(Sun-Wed) Sun - Tues 6pm-6am, then ½ Wed (6 pm- 12 midnight)
• Shift D: (Wed-Sat) ½ Wed 12 midnight - 6 am, then Thur - Sat 6pm-6am

Position Summary

This position is responsible for greeting, screening, and providing direction to employees and visitors. This position provides quality customer service while controlling access to secured areas by verifying appointments with appropriate staff.

Core Functions

• Greets and assists visitors to the area. Provides them with general information regarding processes and policies, and directs them to appropriate resources, services, or areas.
• Maintains an orderly waiting area and provides a positive/satisfying/friendly experience. Reports maintenance issues as needed to facilitate visitor comfort and safety.
• Performs visitor authorization procedures, serves as a liaison between visitors and staff, relays visitor concerns to staff, and coordinates visitor support services such as validating parking, and taking and relaying messages, etc.
• May answer phones, transfer calls, take messages, and relay messages and information as needed.
• May perform these additional functions, depending on assigned area: assembles charts, files, sorts mail, maintains supplies inventory, or other appropriate duties as requested.
• Performs functions within established parameters. Customers include employees, families, and the community at large.

Minimum Qualifications

High school diploma/GED or equivalent working knowledge. Must have good interpersonal communication and display compassion in stressful situations.

Preferred Qualifications

Additional related education and/or experience preferred.

EEO Statement

EEO Statement: EEO/Disabled/Veterans

Drug-Free Workplace

Banner Health supports a drug-free work environment.

Benefits

We are proud to offer a comprehensive benefit package for all benefit-eligible positions. Please visit our Benefits Guide for more information.

Company Overview

Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee.