Access Control Clerk

Banner Health Corporate; Mesa (AZ); On-site; USD 19,000 - 28,000; Full time

Job summary

Banner Health is seeking a full-time Access Control Clerk in the East Valley/Mesa, AZ area. This role entails greeting and screening visitors, directing them to resources, and managing access to secured areas as part of our security team.

Shifts include day and night options across a range of hours, with responsibilities at five Banner Health facilities. You will work closely with Security staff and support functions such as badging, visitor passes, and parking validation.

Qualifications

• High school diploma/GED or equivalent working knowledge.
• Must have good interpersonal communication and display compassion in stressful situations.

Responsibilities

• Greets and assists visitors, provides general information and directs to resources.
• Maintains orderly waiting area and ensures visitor comfort and safety.
• Performs visitor authorization procedures and coordinates visitor support services.
• May answer phones, transfer calls, take messages, and relay information.
• Performs additional duties as assigned and acts within established parameters.

Skills

Customer service

Front desk

Visitor management

Communication

Education

High school diploma or GED

Job description

Primary City/State: Mesa, Arizona

Department Name: Security-AZ East-Corp

Work Shift: Varied

Job Category: Clinical Support

Find your path in health care. Our team members make Banner Health a Great Place To Work. Learn how you can join our dedicated team of professionals.

Good health care is key to a good life. At Banner Health, we understand that, and that's why we work hard every day to make a difference in people's lives. Do you like the idea of making a positive change in people's lives - and your own? If so, this could be the perfect opportunity for you.

As a full-time Access Control Clerk in the East Valley, where we have 5 facilities; Banner Desert, Banner Gateway, Banner Baywood, Banner Goldfield and Banner Ironwood, you will be responsible for providing exceptional customer service to patients, visitors and staff members. This position provides quality customer service while controlling access to secure areas. While you may not be patrolling the facility, you will be filling a critical role within our Security team. You will work closely with the facility Security staff while managing various front desk tasks such as answering questions, assisting with badging needs, providing visitor passes and more.

Our Access Control Clerks work:DAY SHIFTS:Shift A: (Sun-Wed) Sun - Tues 6 am-6 pm, then ½ Wed 6 am- 12 noonShift B: (Wed-Sat) ½ Wed - 12 noon-6pm, then Thur - Sat 6 am-6 pmNIGHT SHIFTS:Shift C:(Sun-Wed) Sun - Tues 6pm-6am, then ½ Wed (6 pm- 12 midnight)Shift D: (Wed-Sat) ½ Wed 12 midnight - 6 am, then Thur - Sat 6pm-6am

Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care.

POSITION SUMMARY

This position is responsible for greeting, screening, and providing direction to employees and visitors. This position provides quality customer service while controlling access to secured areas by verifying appointments with appropriate staff.

CORE FUNCTIONS

• Greets and assists visitors to the area. Provides them with general information regarding processes and policies, and directs them to appropriate resources, services, or areas.
• Maintains an orderly waiting area and provides a positive/satisfying/friendly experience. Reports maintenance issues as needed to facilitate visitor comfort and safety.
• Performs visitor authorization procedures, serves as a liaison between visitors and staff, relays visitor concerns to staff, and coordinates visitor support services such as validating parking, and taking and relaying messages, etc.
• May answer phones, transfer calls, take messages, and relay messages and information as needed.
• May perform these additional functions, depending on assigned area: assembles charts, files, sorts mail, maintains supplies inventory, or other appropriate duties as requested.
• Performs functions within established parameters. Customers include employees, families, and the community at large.

MINIMUM QUALIFICATIONS

• High school diploma/GED or equivalent working knowledge.
• Must have good interpersonal communication and display compassion in stressful situations.

PREFERRED QUALIFICATIONS

• Additional related education and/or experience preferred.

EEO Statement

• EEO/Disabled/Veterans

Our organization supports a drug-free work environment.

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